Top Case Studies News
The big data era may make some companies nervous. But we are exploiting it, leveraging it, learning from it. You might say we get the "big picture" into our business that big data gives us.
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The IT department for the City of Rochester was bogged down by managing more than 450 individual printers scattered throughout its agencies. A move to managed print services not only saved dollars but freed up tech workers to take on other projects.
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This agency-wide transition has wide-ranging goals, including modernizing e-mail and calendar infrastructure; integrating collaborative tools; and facilitating synchronization with mobile devices to support the National Oceanic and Atmospheric Administration's mission nationwide.
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A new member service infrastructure connects the organization's contact center with branch offices so that AAA Western and Central New York can provide phone, IM and email service to its 850,000 members.
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Due to the complexity of Firewire's raw materials and production processes, its custom board design service was placing a significant burden on the company's computer-aided design (CAD) capacity. While Firewire was able to provide custom designing for its select international team of surfers, offering the same level of custom designs to the market at large would have created a major backlog and bottleneck for its CAD.
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The footwear company’s e-commerce team worked closely with the IT organization to develop a customer-facing mobile app that tied directly into its e-commerce platform, boosting customer traffic for its brands, including Teva and UGG Australia. In fact, IT was instrumental in driving development of the middleware that was necessary to connect the customer-facing solution with Deckers’ Oracle platform.
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In recent weeks, our roundup of hot tech projects has yielded two notable trends: multiple instances of organizations activating bring-your-own-device policies; and a growing number of companies piloting or deploying iPad, iPhone and even iPod. Information for this feature is provided exclusively to CIO Insight by the researchers at DiscoverOrg.
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At Ottawa Hospital in Ontario, Canada, CIO Dale Potter has made it a point to transform a risk into an opportunity. The hospital, which is already 100 percent virtualized on HP and IBM blade servers, has an 802.11n wireless infrastructure in place across its 12-million-square-foot campus.
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The hospital wanted an infrastructure that would allow staff to access any computer and pull up their own desktops within seconds, securely and reliably. It ended up adopting a centralized virtual desktop infrastructure (VDI) with zero-client desktop devices that are designed to replace PCs.
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LPS Default Title & Closing, a division of Lender Processing Services (LPS), expedites the default title and closing process for clients around the clock and around the world. Because it can't afford downtime with any of its applications, the company pursued a cloud-based disaster recovery solution.
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IT leaders like you need to know how to sell. You need to know how to persuade decision-making executives to fund your projects. Relying solely on facts and figures to make your case just doesn't cut it. To take your sales game to the next level, take some inspiration from the world of advertising. We're not suggesting you adopt the antics depicted in the popular TV series "Mad Men" (although a martini and a spiffy suit never hurts). Rather, we're suggesting that you study the tried-and-true methods that Madison Avenue has used for decades to move people to take action, and apply these to your own internal sales efforts.
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The scope of information that requires public disclosure in the event of a data breach is growing exponentially. For example, an email address that is verified as associated with a particular business is infinitely more valuable to phishing scammers than an email address and a guess. CIOs now have the unenviable task of discussing a broad range of data losses with legal, marketing and risk assessment professionals.
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