Medical Mobility Improves Patient Care

"We continue to get feedback from users and incorporate that into the next enhancements that we roll out," says Cantrell. "Users aren't shy about providing this, which is a good thing."

Multiple Benefits

There has been a dramatic improvement in the accessibility of desktop services, as well as an 80 percent reduction in data center complexity compared to alternative architectures. "We have also been able to decrease the number of FTEs [full-time equivalents] involved in desktop support and allocate them to other areas," she says.

The technology is also saving Emory $1.2 million a year just from not having to conduct a "refresh" every three years. "With 80 percent of our desktops being full virtualized kiosks, we run the equipment until it breaks, and then swap it for another device," Cantrell explains.

However, the most important benefit, as far as Cantrell is concerned, is the improved service that Emory's staff can provide to patients. "With providers having access wherever they are at any time makes it much better for patients and families," she says. For example, a physician was vacationing in Greece when one of her patients required help. The doctor was traveling with her laptop, so she was able to securely access Emory's employee medical records through the virtualized desktop, prescribe the needed medication and conduct a follow-up with the patient.