All Slideshows | Page 34

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    Customer Service Needs Improved IT Support

    Customer-service systems have reached a state of disarray as CIOs and other tech leaders admit that they're doing very little to monitor and improve these contact centers, according to a recent survey from Empirix. Few companies...read more
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    Nonstop Tech is Taking a Toll on Americans

    Back in his day (yes, the 16th century) Swiss biologist Conrad Gessner tossed the proverbial penalty flag on the printing press. He warned that it would leave a "confusing and harmful abundance of books" that would saddle people with, well, T...read more
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    Leadership Qualities of Nine Football Greats

    Sports metaphors are dropped all the time in business. (Probably too often.) But CIOs can't dismiss the clear connection between victories on the sports field and success in business. After all, a good number of marque athlet...read more
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    10 Things That CIOs Should Never Do

    As the saying goes: When you're hired as the big boss, there are a hundred ways to screw it up. If you figure out half of them, you're a genius. So allow the following list of "things that a CIO should avoid doing" as a starter kit of sorts. Fa...read more
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    Four Tech Skills on the Rise—and Four in Decline

    "Rust never sleeps," as the classic rock song says. Neither does technology. Rapid shifts which directly impact key business strategies occur every day. So you have to adapt your approach to recruitment and hiring, according to a repor...read more
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    CIOs Taking Slow, Steady Hiring Approach

    CIOs and their organizations are taking a proceed-with-caution approach to IT staffing in light of the continuing economic recovery, according to a recent survey from Robert Half Technology. The good news? A very small percentage plan to elimi...read more
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    The 10 Toughest Tech Companies for Job Interviews

    How willing are you to put job candidates through the ringer, with possibly the most challenging interview of their professional lives? Enough to put them through a solid day's worth of one-on-ones? Or a written exam that takes as ...read more
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    Business Continuity Management Needs an Overhaul

    It's a sign of the crisis-ridden times: Organizations today are taking a long, hard look at the way they conduct business continuity management (BCM), according to new research from PwC US. The resulting Business Continuity Insig...read more
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    Demand for Cloud Storage: No End in Sight

    Companies of all sizes are increasingly moving operations to the cloud, according to a survey, "A Snapshot Into Cloud Storage Adoption," conducted by storage solutions company TwinStrata, of 148 people who recently attended th...read more
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    Nine Unusual Interview Gestures

    As a CIO, you probably look for job candidates who convey that "special something" during an interview. However, there's a fine line between demonstrating some personality and going overboard with expressing your "creative” self. The following n...read more
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    Is Analytics the Solution to the Big Data Problem?

    Big data is proving to be an important trend in the enterprise. Companies around the globe are investing heavily in big data, and more firms than ever are trying to determine how they can best-use the mountains and mountains of inform...read more
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    Data Centers Getting Bigger—and Leaner

    With big data getting only bigger, there's no slowdown in the expansion of data-center operations for enterprises throughout the world, according to a recently released research from the Uptime Institute. The resulting "2013 Data Center Industry ...read more
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    CIOs Focusing on Cloud Application Performance

    While just about every CIO plans to move to the cloud in one form or another, a new survey of 468 CIOs conducted by Research in Action on behalf of Compuware finds that confidence in cloud application performance is not ...read more
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    Young Execs Want More IT Video Tools for Work

    Today's top young professionals strongly view high-quality video tech as the future of business communications, according to a recent survey from Cisco. It's understandable, of course, if CIOs chalk this up as just another “Millennial thi...read more
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    Senior Leadership Needed to Drive Digital Success

    Companies are aggressively pursuing digital innovation to benefit a large number of critical, strategic needs. They want to enhance digital tools and resources to better reach and engage customers. They seek to improve R&a...read more
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    Risk-Based Security Management Needs Improvement

    How do you judge the effectiveness of your security response? It's a question that risk-based security management company Tripwire, along with research firm Ponemon Institute, asked 1,320 IT professionals in a recent survey. One thing is...read more
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    Marketing and IT Are Disconnecting on Data Needs

    While there's notable organization-wide awareness and appreciation for the importance of big data, much of the talk seems to be about potential as opposed to results. This is especially true in the marketing department. In fact, a significa...read more
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    Organizations Taking Risky Approach to BYOD

    While the bring your own device (BYOD) trend only continues to gain momentum, the implementation of effective policies to establish best practices for the use of personal devices on the job remains a work in progress. And the lack of an a...read more
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    Gen Y Taking Charge of IT at Work

    When the current decade began, Gen Y accounted for only 16% of the U.S. workforce and baby boomers represented nearly one-half. By 2020, Gen Y will account for 44% and boomers will represent only one-fifth, according to projections from the U.S. Bureau...read more
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    Improving Employee Performance With Data Analysis

    A new study of 121 million anonymous performance and behavioral records from Evolv, a company that provides workforce management information to companies through the use of big data, appears to prove one important fact: T...read more
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