IT MANAGEMENT

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Why Formal Performance Reviews Won’t Disappear

Be honest with us: Are there times when you'd rather go to the dentist than give another performance review? It's never easy, after all, to come up with a comprehensive summary of an employee's valued contributions, outstanding work qualities and "improvement areas." And then there are review sessions that can get emotionally charged—especially when the staffer in question strongly... Read More »

How IT Drives Innovation in Customer Content

Nearly all execs feel that delivering personalization in content remains key to reaching customers—and many are relying on tech advancements to do this, according to a recent survey from PwC and Forbes Insights. The resulting report, titled "Leading With Customer-Focused Content: Driving Growth Through... Read More »

Why CIOs Should Join Customer Advisory Boards

Serving on a customer advisory board brings significant insight and value—but it’s important to choose one that is a good fit.

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Bring-Your-Own Quandary

Given the benefits to both employees and employers, there should be stratospheric adoption of BYOD across all industries—but this isn’t the case.

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11 Best Practices for Business Intelligence

Interest in business intelligence (BI) is surging, as big data is expected to explode into a $50 billion market in 2015—nearly doubling its current size. Why not, when BI supports so many business-critical functions, such as analytics, business performance management, text mining and predictive analytics. And while BI presents virtually limitless potential with regard to transforming... Read More »

From Cost Center to Profit Center: The New IT

Technology has significant business value, but CIOs often struggle to show the value IT delivers to the entire organization. One CIO changed that.

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A Hire Calling: How to Assemble an IT Dream Team

When interviewing IT job candidates, why simply fill vacancies when you can bring on a dream team of well-rounded players? By assessing candidates for strengths that extend far beyond a simple command of job description-based tech skills, you'll recruit employees who can make meaningful, lasting impact throughout your entire organization. In the book, Read More »

Effective (and Simple) Ways to Keep Top Talent

Retaining top talent can be a real problem for IT leaders, but there are effective (and simple) ways to keep your best workers.

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Six Customer Experience Game-Changers

Nearly nine out of 10 execs view the customer experience as the primary basis for competition this year, according to Gartner. By 2017, half of consumer product investments will be directed toward customer experience innovations. With this in mind, TeleTech has come up with what we'll call the following six customer... Read More »

How Spear Phishing Puts Businesses on the Hook

These days, cyber-attacks seem to arrive from almost every direction and tap increasingly sophisticated methods. Yet, spear phishing—which serves up realistic-looking e-mails and messages directed to a specific person, usually in an attempt to steal credentials—are among the most insidious and effective attack... Read More »

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