How to Create a World-Class Tech Team

By Dennis McCafferty  |  Posted 11-06-2015 Email

In defining what makes for an elite tech team, you can come up with measuring tools that address certification levels, project-management skills, communications capabilities and the innovation factor. But when you get down to the core objectives that matter the most, you inevitably need to ask yourself: Does the team save the organization on IT costs, while finding ways to drive additional revenues? Tech departments that are most closely aligned with day-to-day business activities are doing just this, according to recent research from The Hackett Group. The report, titled "The World-Class Performance Advantage: IT in the Era of Business Technology Convergence," divides organizations into two categories: "World class" companies that land in the top-quarter of IT efficiency/effectiveness, and a "peer group" that falls short of this standard. Findings reveal that successful organizations designate far more of their tech budget to activities that build business value, as opposed to tech maintenance and oversight. They also invest more into automation tools than their counterparts, along with customer relationship management (CRM) solutions. "The traditional way that IT creates value is changing," said Mark Peacock, practice leader over IT transformation for The Hackett Group. "In the past, business strategy and operational plans translated into the need for technology capabilities. Today, technology innovation has become a primary driver of business innovation and value creation … (The) convergence of business and technology has made business relationship management a key skill, and increased the importance of IT planning." The research is based on analysis of benchmarks, performance studies and advisory/transformation engagements among more than 100 large global companies.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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