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The Future of Customer Support

Posted : 08-24-2014

The next generation of customer service will be proactive, integrated and omnipresent, according to PwC. Are you ready? Read More »

CIOs Should 'Own' Digital Business Technologies

Posted : 08-21-2014

CIOs should decide how to position their organization in relation to emerging digital business technologies, like the Internet of Things (IoT), 3D printing, wearable technology and robotics, according to a new Gartner report titled "How CIOs Need to Think About Business Digital Technologies." IT organizations are used to... Read More »

How I Solve Problems

Posted : 08-21-2014

The process for solving a problem in the workplace often involves diffusing the situation, correctly defining the problem, and controlling any variables that might impact the outcome. Read More »

CIOs and CMOs Are Aligning on Tech Strategies

Posted : 08-20-2014

CIOs are increasingly working with CMOs to create better ways for technology to support customer-benefiting initiatives, according to a new survey from Accenture. The accompanying report, titled "Cutting Across the CMO-CIO Divide: Digital Drives a New Wave of... Read More »

What to do When a Data Breach Occurs

Posted : 08-20-2014

Data breaches are inevitable these days, which is why having a well-defined incident response plan and team in place is a necessity. Read More »

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