Gen Y Taking Charge of IT at Work

By Dennis McCafferty  |  Posted 08-21-2013
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When the current decade began, Gen Y accounted for only 16% of the U.S. workforce and baby boomers represented nearly one-half. By 2020, Gen Y will account for 44% and boomers will represent only one-fifth, according to projections from the U.S. Bureau of Labor Statistics. Clearly, this will lead to a number of profound shifts within organizational operations and culture, including the ways IT is deployed. That's because the generation of today—and tomorrow—is considered highly knowledgeable about technology, and maintains high expectations about what their employers can provide (and allow) in terms of devices, apps and other tech tools, according to a recent survey from CompTIA. The resulting report, Generational Research on Technology and its Impact in the Workplace, sheds light on differing generational perspectives about IT availability and resources. And several findings examine the various, perceived stereotypes about both Millennials and baby boomers. (Yes, many Millennials concede that some of their own can be over-entitled. Boomers, in turn, admit that they sometimes are too set in their ways.) A top takeaway for CIOs: To compete in talent recruitment, the presence of a tech-enriched corporate culture is absolutely critical. An estimated 700 workers took part in the research. For more about the survey, click here.

Customer Facing 25% of workers under age 30 say they regularly use customer-management tools like CRM, as opposed to no more than 16% of those 50 or older.

Gen Y Taking Charge of IT at Work
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.
 
 
 

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