How Repetitive Tasks Waste $1.8 Trillion

 
 
By Karen A. Frenkel  |  Posted 03-18-2016 Email Print this article Print
 
 
 
 
 
 
 
 
 
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    How Repetitive Tasks Waste $1.8 Trillion
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    How Repetitive Tasks Waste $1.8 Trillion

    Businesses waste billions of dollars annually on ordinary tasks that could be automated, according to their workers.
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    Why U.S. Businesses Waste $1.8 Trillion Annually
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    Why U.S. Businesses Waste $1.8 Trillion Annually

    Workers spend on average 520 hours a year (over one day of work each week) on mundane tasks that could easily be automated. Based on the average national hourly wage of $25.39, this translates to businesses losing $13,202.88 a year per employee on unproductive tasks.
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    Use of Technology at Work
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    Use of Technology at Work

    43.8% use technology and devices at work. That means roughly one in three employees do not use technology or devices for work.
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    Generation X and Millennials
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    Generation X and Millennials

    Technology and device use for work breaks out as follows: Generation X (35-54): 49.6%, Millennials (25-34): 46%, Baby Boomers (55-64): 42.6%, Younger Millennials (18-24): 39.8%, Older Baby Boomers (65 and older): 28.5%
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    Technology That’s Most Helpful for Productivity
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    Technology That’s Most Helpful for Productivity

    Asked which work-related technology helps them be most productive, 51.7% of respondents named computers. Email followed at 13.7%, mobile smartphones at 11.6%, company applications or software was 10.5% and tablets trailed at 5.2%.
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    Biggest Recurring Technology Problem
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    Biggest Recurring Technology Problem

    31.2% of respondents say Internet speed or network outages are the greatest technology hindrance at work. Remembering passwords followed at 22.5%. Next came restricted access to sites, files and software, at 14.4%. Email software performance was only 6.2%.
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    Collaboration Technology
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    Collaboration Technology

    Email remains the most frequently used technology at 63.4%, whereas chat, at 7.2%, is the least frequently used. Only 11% of respondents use filesharing sites.
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    Manual Tasks That Could Be Automated
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    Manual Tasks That Could Be Automated

    33.9% of respondents spend less than an hour daily doing tasks manually that could be automated. 34.1% spend 1-2 hours daily completing work that could be automated. That means employees lose 10 hours a week this way.
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    Does Your Company's Technology Hurt Productivity?
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    Does Your Company's Technology Hurt Productivity?

    One in four workers think their company's technology and policies hurt their productivity, with 30.9% of young Millennials the most dissatisfied and young Baby Boomers (ages 54 to 64) following at 29.1%.
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    Outdated Technology
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    Outdated Technology

    36.8% of respondents believe their company's technology is outdated. Young Millennials (18-24) are most dissatisfied at 40%.
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    How to Increase Productivity
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    How to Increase Productivity

    Although 40.8% of respondents say they did not know how productivity could be increased, 20.2% said automating non-essential tasks would help. 12.2% suggest more mobile-friendly devices and 9.5% think cloud-based apps to access information would help.
 

Unwieldy technology in the workplace hinders productivity and results in hidden, large financial losses for U.S. businesses, according to a recent survey. Why? Technology does not fit an organization's needs, and mundane tasks that could be automated, such as password reset requests, new employee on boarding, contract review and approval, could be automated. "The findings clearly show that workers want change in the workplace. IT policies and access to smarter technology not only allow for automation of non-essential tasks, but for individual improvement in productivity," said Randy Drawas, CMO of Samanage. "Outdated, unproductive technology is burdening U.S. businesses and hurting their employees. In order to create a better work life, organizations need to adopt modern technologies that allow them to streamline their internal operations and provide collaborative, easy-to-use technologies that enable employees to spend more time on meaningful and impactful tasks, and far less time on the repetitive and mundane." Samanage, a cloud enterprise software company, conducted the survey, which included 2,932 respondents ages 18 and up, and a 95% confidence level.

 
 
 
 
 
Karen A. Frenkel writes about technology and innovation and lives in New York City.

 
 
 
 
 
 

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