How CIOs Can Improve Critical QA and Testing

 
 
By Dennis McCafferty  |  Posted 09-28-2016 Email
 
 
 
 
 
 
 
 
 
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    How CIOs Can Improve Critical QA and Testing
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    How CIOs Can Improve Critical QA and Testing

    Quality assurance and testing are no longer only about getting to market quickly: The process can improve business outcomes by creating positive customer experiences.
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    Leading QA and Testing Objectives
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    Leading QA and Testing Objectives

    Enhancing security: 65%, Obtaining higher quality of software solutions: 44%, Improving customer experience: 42%, Optimizing cost of IT: 42%, Increasing responsiveness to business demands: 42%
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    Tough Tasks
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    Tough Tasks

    29% of global execs said that in testing their company's digital implementation they are most challenged with assessing integration services, while 28% cite the evaluation of multi-channel interfaces (such as those related to mobile, social and traditional).
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    Procedural Matter
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    Procedural Matter

    48% said their organization doesn't have the right processes/methods to test mobile and multi-channel apps, up from 28% who said this was the case in 2015.
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    Human Capital
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    Human Capital

    46% said their company's mobile and multi-channel app testing suffers from a lack of available expertise to conduct these tests, up from 29% who indicated this last year.
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    Improved Design
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    Improved Design

    36% said their company struggles to design test cases when testing customer experiences for multi-channel apps, but that's down from 41% who said this in 2015.
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    Well-Equipped
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    Well-Equipped

    36% said the implementation/usage of test tools presents challenges when testing customer experiences for multi-channel apps, but that's down from 43% who indicated this was the case last year.
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    Biggest Agile Development Testing Challenges
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    Biggest Agile Development Testing Challenges

    Getting involved early in testing team at inception phase or "sprint" planning: 44%, Identifying the right areas upon which testing should focus: 44%, Coming up with appropriate test environment and data: 43%, Developing a good testing approach that fits with agile development method: 43%, Bringing on board the right professional test expertise: 43%
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    Top In-Demand IoT Testing Solutions
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    Top In-Demand IoT Testing Solutions

    Those which support operational intelligence: 54%, Those focused on the virtualization of IoT services and application program interface (API): 51%, Tools that conduct stress-testing for IoT middleware and gateways: 50%, Protocol and device simulators: 47%
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    Heightened Alert
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    Heightened Alert

    54% said their organization pays special attention to peak load requirements and risks with testing cloud-based and third-party Software as a Service (SaaS), up from 38% who said this in 2015.
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    Arrested Development, Part I
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    Arrested Development, Part I

    45% said their organization is challenged with a lack of effective build/integration automation in developing apps, up from 23% who said this last year.
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    Arrested Development, Part II
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    Arrested Development, Part II

    43% said there are too many design complexities involved with app development, up from 32% who felt this way in 2015.
 

Organizations are facing an assortment of quality assurance and testing challenges throughout a broad range of key, business-driving assessment areas, according to a recent survey from Capgemini/Sogeti and Hewlett Packard Enterprise. The accompanying "World Quality Report 2016-17" indicates that enterprises pursue QA/testing with intentions of boosting security, obtaining better software solutions and enhancing the customer experience. But the inherent struggles are many. The inability to come up with the right processes and methods to test mobile and multi-channel apps, for example, is a growing concern. CIOs and their IT managers also face difficulties in testing their agile development, especially with respect to evaluating teams at the inception phase or "sprint" planning stage. In addition, there are lingering challenges in testing customer experiences for multi-channel apps and IoT deployment. "There has been a shift toward a focus on how QA and testing can improve business outcomes, such as customer experience, revenue growth and uninterrupted business operations," according to the report. "It is no longer simply about getting a product or service to market quickly and with as few defects as possible. Instead, it is about transparent risk profiling and the shifting … of quality responsibilities, along with upgrading critical QA enablement components, such as test data, test environments and test network. Together, these will drive effective decision-making and deliver business results." An estimated 1,600 global execs took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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