IT Systems Fall Short of Contact Center Needs

Posted : 03-04-2015

A significant number of CIOs and other executives believe digitally enabled customer interactions will play a key role within their organizations' contact center operations, but many said their IT systems aren't supporting current needs, according to a recent survey from Dimension Data. The "Read More »

Businesses Find Value in Real-Time Data Streams

Posted : 03-03-2015

Real-time data streams provide companies with such insights as customer spending patterns, purchase behaviors and even age and gender. Read More »

Adjusting to Expanding Data Center Demand

Posted : 02-25-2015

To accommodate the staggering growth of big data, CIOs and other IT decision makers anticipate a significant increase in data center demand, according to a recent survey from Mortenson. The accompanying report, titled... Read More »

Why Some Big Data Efforts Come Up Short

Posted : 02-12-2015

A new report from consulting firm Capgemini examines critical success factors in big data and why many organizations aren't hitting the mark. Read More »

Why Poor Data Quality Is Impacting Profits

Posted : 02-10-2015

While nearly all organizations view data as an essential sales and marketing asset, a staggering majority are struggling with inaccurate information, according to a recent survey from Experian Data Quality. The report, titled "Data Quality... Read More »


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