BUSINESS INTELLIGENCE

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Doing Big Data Analytics Right

Big data analytics offers revolutionary capabilities but achieving results requires a strategic vision—and a view into how it can create business value.

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How to Keep a Customer for Life

As organizations cope with a growing array of customer channels, technologies and tools, CIOs and CMOs must work together and adopt the appropriate customer experience management solutions.

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Big Data Overview: How's Your Company Doing?

Big data analytics is a leading business priority for most mid-size and large companies, but managing and analyzing large and ever-growing data sets remains a persistent challenge.

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Why 2014 is a Key Year for the Internet of Things

Due to a fortunate combination of technological, economic and physical factors, 2014 will be an important year for the consumer and industrial Internet of Things.

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A Crisis of Data Confidence

Many business executives lack confidence in the accuracy of the data they use for business decisions. IT needs to improve the quality of the data and develop self-service apps.

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More C-Suite Support Needed for Analytics

Most CIOs want to implement new analytics projects—and can demonstrate a track record of ROI to justify their proposals. And they're getting the required support from the business side. However, they're still facing headwinds, according to a recent survey from IBM. The accompanying report, "Analytics: A Blueprint for Value," reveals that quite a few organizations are looking to expand... Read More »

Big Data Experience Is Much Needed—and Wanted

While there's no shortage of interest in big data, a new survey of 1,500 IT leaders and 2,000 IT professionals conducted by TEKsystems, a provider of IT services, finds that at this point only a small minority have any real big data experience. Worse yet, both... Read More »

The BI Collaboration Challenge

One of the larger assumptions that IT organizations make is that end users want to collaborate with each other within the context of the business intelligence (BI) application they are using. But a new global survey of 1,182 IT and business executives conducted by Dresner Advisory Services suggests that interest in... Read More »

How Companies Can Improve Their Big Data Analytics

If you had a car with a fantastic engine in your garage, you'd drive it, wouldn't you? After all, it makes no sense to invest in such a product and leave it hidden under a tarp, right? If so, then think of big data as the great, potential "engine" within your organization that remains, well, pretty much in storage, as CIOs and tech professionals agree that they're not doing nearly enough to... Read More »

eBay Uses Voice Analytics to Increase Client Sales

With its new voice analytics solution, eBay Enterprise is helping its clients increase their sales through improved customer support.

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