BUSINESS INTELLIGENCE

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Why 2014 is a Key Year for the Internet of Things

Due to a fortunate combination of technological, economic and physical factors, 2014 will be an important year for the consumer and industrial Internet of Things.

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A Crisis of Data Confidence

Many business executives lack confidence in the accuracy of the data they use for business decisions. IT needs to improve the quality of the data and develop self-service apps.

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More C-Suite Support Needed for Analytics

Most CIOs want to implement new analytics projects—and can demonstrate a track record of ROI to justify their proposals. And they're getting the required support from the business side. However, they're still facing headwinds, according to a recent survey from IBM. The accompanying report, "Analytics: A Blueprint for Value," reveals that quite a few organizations are looking to expand... Read More »

Big Data Experience Is Much Needed—and Wanted

While there's no shortage of interest in big data, a new survey of 1,500 IT leaders and 2,000 IT professionals conducted by TEKsystems, a provider of IT services, finds that at this point only a small minority have any real big data experience. Worse yet, both... Read More »

The BI Collaboration Challenge

One of the larger assumptions that IT organizations make is that end users want to collaborate with each other within the context of the business intelligence (BI) application they are using. But a new global survey of 1,182 IT and business executives conducted by Dresner Advisory Services suggests that interest in... Read More »

How Companies Can Improve Their Big Data Analytics

If you had a car with a fantastic engine in your garage, you'd drive it, wouldn't you? After all, it makes no sense to invest in such a product and leave it hidden under a tarp, right? If so, then think of big data as the great, potential "engine" within your organization that remains, well, pretty much in storage, as CIOs and tech professionals agree that they're not doing nearly enough to... Read More »

eBay Uses Voice Analytics to Increase Client Sales

With its new voice analytics solution, eBay Enterprise is helping its clients increase their sales through improved customer support.

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Customer Service Needs Improved IT Support

Customer-service systems have reached a state of disarray as CIOs and other tech leaders admit that they're doing very little to monitor and improve these contact centers, according to a recent survey from Empirix. Few companies are investing in the tech needed to proactively identify problems as the vast majority are essentially waiting to... Read More »

CIA Wrestles With Analytics Challenges

Like IT, the intelligence community is searching for innovations that would enable it to rapidly analyze massive amounts of data regardless of where the data resides.

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Advanced Analytics Arises Across the Enterprise

There has always been tension between what businesspeople think they know and what the numbers often prove. Now that advanced analytics applications are getting easier to use, however, business executives are increasingly putting a lot more faith in the numbers. A new... Read More »

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