The BI Collaboration Challenge

Posted : 10-25-2013

One of the larger assumptions that IT organizations make is that end users want to collaborate with each other within the context of the business intelligence (BI) application they are using. But a new global survey of 1,182 IT and business executives... Read More »

How Companies Can Improve Their Big Data Analytics

Posted : 10-17-2013

If you had a car with a fantastic engine in your garage, you'd drive it, wouldn't you? After all, it makes no sense to invest in such a product and leave it hidden under a tarp, right? If so, then think of big data as the great, potential "engine" within your organization that remains, well, pretty much in storage, as... Read More »

eBay Uses Voice Analytics to Increase Client Sales

Posted : 09-26-2013

With its new voice analytics solution, eBay Enterprise is helping its clients increase their sales through improved customer support. Read More »

Customer Service Needs Improved IT Support

Posted : 09-17-2013

Customer-service systems have reached a state of disarray as CIOs and other tech leaders admit that they're doing very little to monitor and improve these contact centers, according to a recent survey from Empirix. Few companies are investing in the tech needed to... Read More »

CIA Wrestles With Analytics Challenges

Posted : 08-23-2013

Like IT, the intelligence community is searching for innovations that would enable it to rapidly analyze massive amounts of data regardless of where the data resides. Read More »