A new study reveals what customers dislike the most about customer service agents, such as when different agents give different answers, or they simply don't know the answer. Customers are also frustrated that they cannot find answers on companies' Websites, a problem IT leaders need to address. The online survey of 5,000 customers in the United States was conducted by Forrester Consulting... Read More »
A wealth of CIOs and IT departments have marked July 15, 2015 with a big red marker–that's the day that Microsoft will cease issuing security updates for Windows Server 2003. Microsoft is encouraging enterprises to migrate to other options such as Windows Server 2012 R2, Microsoft Azure or Office 365 before the... Read More »
While an overwhelming majority of IT and business decision-makers feel that digital transaction management (DTM) plays a key role in organizational success, most feel that existing tech solutions are not addressing this need, according to a recent survey commissioned by DocuSign and conducted by Forrester Consulting. The resulting report, titled "
Remember when offices closed at 5 p.m.? Or stores shut down on Sundays? While this was the norm just a generation ago, it may seem like an eternity for CIOs and other executive leaders. That's because the digital age continues to change all the rules seemingly every day. To lend perspective, a recent survey from EMC and the... Read More »
CIOs are leading their organizations to greater efficiencies and improved user experiences through the increased use of IT Service Management (ITSM), according to a recent survey from Enterprise Management Associates (EMA). The report titled "What Is the Future of IT Service... Read More »
Database administrators (DBAs) are at the frontline of data management in most enterprises, identifying and often choosing to adopt new technologies. According to a new survey of DBAs, "While Hadoop and NoSQL are exciting new technologies," primarily large companies use them... Read More »
The vast majority of organizations are increasing their investment in data warehouses, according to a recent survey from Snowflake Computing. In many cases, they're motivated to do so after struggling with challenges related to their current solution: Some warehouses aren't adequately scaling to handle data and... Read More »