Majority of IT Pros Bemoan Catalog Sprawl

By Karen A. Frenkel  |  Posted 04-28-2014 Email Print this article Print

The growth of catalog sprawl, which plagues organizations that introduce many front-end tools for employees to procure services or to request help, concerns the majority of enterprise IT leaders, according to the 2014 PMG Catalog Sprawl Survey. The very tools designed to help streamline processes have become the biggest obstacles to consistency and continued efficiency, according to the report. Seventy-one percent of IT professionals say they have up to five customer-facing tools, including service desk, hardware and software provisioning, identity management, and on- and off-boarding solutions. "Catalog sprawl is hampering 43 percent of organizations today, and we expect this number to continue increasing in the future," says Joe LeCompte, principal at PMG, an enterprise service catalog publisher. One solution for handling catalog sprawl is a "single pane of glass," a lone portal in which users can find all of an organization's service offerings. The blind survey of 236 North American corporate IT professionals was conducted in February 2014. Of the respondents, 43 percent are IT management, 40 percent are IT professionals, and 13 percent are senior IT executives. Company size ranged from less than $200 million in revenue to more than $3 billion. For a copy of the report (registration required), click here

  • Top Challenges of Catalog Sprawl

    According to respondents, the top three challenges are: Increased administration expenses (72%), Decreased value of the service and offerings portfolio (60%), Increased software expenditures (52%)
    Top Challenges of Catalog Sprawl
  • Catalog Consolidation Considered Critical

    59% of respondents believe consolidating employee-facing catalogs will help address catalog sprawl.
    Catalog Consolidation Considered Critical
  • Top Hurdles to Consolidation

    Buy-in from business leaders (42%), Legacy applications and software (37%), Insufficient budget (35%), Lack of IT staff expertise (33%), Buy-in from IT leaders (31%)
    Top Hurdles to Consolidation
  • The Solution? A 'Single Pane of Glass'

    "IT leaders have heard their business users' cries about tool overload and realize a solution is needed. Progressive organizations are looking to adopt enterprise service catalog technology as a single pane of glass solution," says PMG principal Joe LeCompte.
    The Solution? A 'Single Pane of Glass'
  • The Allure of a Single Pane

    A single pane of glass, a portal in which users can find all of an organization's offerings, would enable IT departments to be more strategic, respondents believe.
    The Allure of a Single Pane
  • A Majority Opinion

    57% of respondents say a single interface is either important or very important to their organization.
    A Majority Opinion
  • Single Pane of Glass Would Be Effective

    95% of IT pros say a single pane of glass would be effective in corralling catalog sprawl in their organization. They rate its impact according to usage, quality of consumption and service level impacts, the survey reports.
    Single Pane of Glass Would Be Effective
  • A Single Interface's Chief Obstacles

    Achieving a single interface eludes 73% of organizations, the study found. The biggest obstacles are a lack of leadership from top management and a lack of cooperation from end user departments, like marketing, sales and HR.
    A Single Interface's Chief Obstacles
Karen A. Frenkel writes about technology and innovation and lives in New York City.


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