MESSAGING & COLLABORATION ARCHIVES
CIOs and other executives from large companies are learning how to foster a more innovative and effective digital business environment through their ongoing collaborations with entrepreneurs and startups, according to a recent survey from Accenture. However, the accompanying report, titled "
Despite the surge of business-to-consumer interactivity in social media, organizations still vastly depend on email to connect with customers. However, a large portion of customer-focused email databases are believed to be either invalid or inaccurate, Read More »
Text messages can leave public organizations vulnerable to significant risks when facing an open records request, e-discovery event or litigation. Read More »
When it comes to pursuing customer service inquiries and complaints, users are taking an out-with-the-old-in-with-the-new approach, according to a recent survey from Desk.com. In this case, "old" refers not only to phone calls, but email as well. And... Read More »
They serve a useful purpose but—let's face it—conference calls can often seem like an experience to endure rather than an opportunity for collaborative excellence. As a CIO, you are inevitably asked to participate in these calls. As a result,... Read More »
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