Why a Total Communications Strategy Makes Sense
A total communications strategy can help address business priorities centered on driving innovation and developing mobile- and cloud-based IT solutions.
59% of IT decision-makers are looking for cost savings, 53% want to increase employee productivity, 49% need more control and better application performance, 43% demand greater flexibility when they switch to a single provider
75% U.S. IT decision-makers interested in telecommunications said they are open to switching from their existing provider to help fill the gaps in their current package.
Asked what they want from one communications provider, 69% of IT decision-makers want new services available faster. 69% want their provider to deliver on promises.
61% of respondents seek a provider that understands the complexity of their business.
Asked whether customer satisfaction is enough, 80% of respondents said customer experience is paramount when choosing a communications provider.
Only 24% of respondents said they are happy with their existing communications suppliers.
63% of respondents consider security and compliance their single biggest business priority.
86% of respondents consider developing and upgrading their IT infrastructure as their greatest business priority.