Books Slideshow: Make 8 Popular Performance Tools Work for YouBy Dennis McCafferty | Posted 02-13-2012
Problem: Sole focus on shareholders leads to impulsive decisions to get results too quickly.
Solution: Include great products, happy customers and loyal staff as part of the mission.
Problem: Top-down directives are too rigid to adapt to changing business conditions.
Solution: Build in flexibility for short-term, tactical moves that respond to change while supporting "big picture" strategies.
Problem: It's perceived strictly as statistical depiction of behavior. Data results in attempts to "forcefeed" products to consumers.
Solution: Align CRM tools with "real" customer feedback to gain better insight into the human side of the equation.
Problem: Leaders assume that information input equals knowledge output.
Solution: Avoid information "just in case" overload with a "just in time" approach instead.
Problem: Moving customer and supplier records, product data and processes to a new system is time-consuming and costly.
Solution: Streamline transition by eliminating the irrelevant. Use a single ERP system and one database.
Problem: Complex interface discourages user acceptance and deployment.
Solution: Start simple and grow interface over time to engage those on front lines.
Problem: Annual approach doesn't account for changing conditions, goals or standards.
Solution: Make sure objectives are updated, and give performance feedback emphasizing development throughout the year.
Problem: Unifying processes across-the-board creates "one size fits all" results that disrupt valued, distinctive strategic operations.
Solution: Stick with shared services for transactions that are high volume, similar and routine.