Books Slideshow: The CIO's Spring Reading List: 14 Books to Energize Your CareerBy Dennis McCafferty | Posted 04-17-2012
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The Apple Experience: The Secrets of Delivering Insanely Great Customer ServiceBy Carmine GalloMcGraw-Hill Professional/Available April 2012An in-depth look at Apple's unparalleled retail success demonstrates to drive growth.
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Negotiation at Work: Maximize Your Team's Skills with 60 High-Impact ActivitiesBy Ira G. AshermanAmacom/Available April 2012Through these 60 exercises, understand how to overcome prejudices, assess personality styles and walk the fine line between assertiveness and aggressiveness.
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Being Global: How to Think, Act, Lead in a Transformed WorldBy Angel Cabrera and Gregory UnruhHarvard Business Review Press/Available April 2012Today's business leaders need to know how to help international teams stay connected while still producing results on a regional scale.
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All In: How the Best Managers Create a Culture of Belief and Drive Big ResultsBy Adrian Gostick and Chester EltonFree Press/Available April 2012How do managers promote a winning work culture? The authors analyzed an original Towers Perrin survey of 300,000 people to find out.
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Get Lucky: How to Put Planned Serendipity to Work for You and Your BusinessBy Thor Muller and Lane BeckerJossey-Bass/Available April 2012There's a reason why many in business are always "lucky." It's about "planned serendipity" that maximizes opportunities for good fortune to happen.
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The Virtual Executive: How to Act Like a CEO Online and OfflineBy Debra BentonMcGraw-Hill/Available April 2012Engage professionally online as if you were in person, never seeming rote or detached.
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Managing Humans: Biting and Humorous Tales of a Software Engineering ManagerBy Michael LoppApress/Available May 2012Why would anyone ever leave the safe world of bits and bytes for the messy world of managing humans? That's what CIOs do. Find out how from Lopp, who has managed at places like Apple, Netscape, Symantec and Borland.
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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social CommerceBy Micah SolomonAmacom/Available May 2012How to turn casual customers into fervent supporters who spread the word about your company -- online and off.
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Sleeping with Your Smartphone: How to Break the 24/7 Habit and Change the Way You WorkBy Leslie PerlowHarvard Business Review Press/Available May 2012You can disconnect and become more productive in the process. Really.
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The Career Lattice: How Lateral Move Strategies Can Grow Careers and CompaniesBy Joanne CleaverMcGraw-Hill Professional/Available May 2012The "lateral move" is no longer a career killer. A "lattice" mindset combines lateral moves with traditional forms of advancement to benefit today's professionals.
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Is Your Company Ready for Cloud? Choosing the Best Cloud Adoption Strategy for Your BusinessBy Pamela Isom & Kerrie HolleyPearson/IBM Press/Available June 2012A complete guide to cloud decision-making for senior executives in both technology and non-technology roles.
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Using Technology to Sell: Tactics to Ratchet up ResultsBy Jonathan LondonApress/Available June 2012In the right hands, technology serves as a strategic sales weapon and a competitive differentiation tool. Tech teams must leverage a variety of tech solutions to help their organizations increase sales.
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The Collaborative OrganizationBy Jacob MorganMcGraw-Hill Professional/Available June 2012By harnessing social collaborative technologies, executive leaders and their teams can ignite innovation and growth.
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The Management Training Tool Kit: 35 Exercises to Prepare Managers for the Challenges They Face Every DayBy Alan ClardyAmacom/Available June 2012Plummeting morale ... Interpersonal conflict ... Decreased productivity ... This book will help managers learn to effectively deal with these and other workplace woes.