IT Management Slideshow: Business Process Transformation in the Cloud

By Dennis McCafferty  |  Posted 12-10-2010

Business Process Transformation in the Cloud

Crisis seeds game-changing innovation.It was during the recent Great Recession that IBM, Google, Amazon, Microsoft and other players came up with this business-computing platform called "the cloud."

Business Process Transformation in the Cloud

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The cloud isn't really a new Internet thing.It's the way the Internet was always intended to be - an endless infrastructure made up of networks of networks of computers.

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Even the phrase "cloud computing" is old.NetCentric tried to trademark the term in 1997, then abandoned it.

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Translating the cloud into "geekspeak."You may know it as grid computing, SaaS, or peer-to-peer computing.

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Explaining the cloud without jargon.It's about using the Internet to access hardware, software and data resources when you need it - not when the IT department decides to provide it.

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Translating the cloud into "business-speak."It makes it possible to create entirely new business-operations platforms to collaborate and change strategies with customers, suppliers and partners in ways never-before conceived.

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It's all about context.The business-operations platform in the cloud brings understanding of context to a user's virtual experience. It understands time of day, geographic location, weather, where a user is heading and whether business associates and/or friends will be nearby.

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No room for traditional hierarchies.The "one-to-many" concept of connectivity is no longer relevant. It's about "many-to-many" connections - linking organizations to customers, partners, the public.

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Customer relationships.The cloud will bring organizations so close to customers, you'll no longer be discovering their needs. Instead, you'll be accurately anticipating those needs, and innovating to successfully deliver.

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Crowd sourcing rules.For HR purposes alone, the cloud's crowd-sourcing capability will result in significant cost-savings for talent recruitment, retention.

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