IT Management Slideshow: Is Your E-Mail Emotionally Intelligent?

By Dennis McCafferty  |  Posted 01-20-2011

Is Your E-Mail Emotionally Intelligent?

* Ten tips for increasing your E-mail EQ 1. Never press "send" in anger. Writing an angry e-mail is fine. But store it, don't send it right away. Cool off first, re-read it and edit it if necessary when you're in a calm frame of mind. Then decide whether or not it should even be sent.

Is Your E-Mail Emotionally Intelligent?

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* Ten tips for increasing your E-mail EQ * 2. Show compassion.When receiving an emotionally charged e-mail, give the sender the benefit of a doubt. Your IT staffers, vendors, partners, etc. are all human beings, subject to regretful judgment calls. Provide compassion/understanding for their situation to emerge as a high-minded exec.

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Ten tips for increasing your E-mail EQ * 3. Limit e-mail "shortcuts."Constant "shortcuts" ("WhnRU goinG 2File rprt?") - as opposed to clear, complete sentences with proper spelling/grammar - convey a lack of discipline or command of language.

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Ten tips for increasing your E-mail EQ * 4. Humor-isms are fine - if used at the right moment. Using the :) symbol or "LOL" demonstrates that you're human. Which is fine. Just know when the time is right (like cheering up an employee) and wrong (sending an IT project update to your CFO).

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* Ten tips for increasing your E-mail EQ * 5. Know when to take the discussion offline.A marathon e-mail string can boil into miscommunication, false impressions and heated exchanges. Know when to stop typing and call for a face-to-face/phone conversation instead.

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* Ten tips for increasing your E-mail EQ * 6. Clear the clutter.E-communications that is clear, concise and actionable conveys a crisp, concrete sense of purpose.

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* Ten tips for increasing your E-mail EQ * 7. Limit the CC.When Ccing, less is more: Fewer employees or managers means fewer cases of confusion or barriers cropping up that keep you from meeting your objectives.

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* Ten tips for increasing your E-mail EQ * 8. Look for silver linings.Include at least one positive message within every critical or negative e-mail. This will encourage a positive response. Keep any criticisms constructive and offer actionable solutions.

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* Ten tips for increasing your EQ when using e-mail.* 9. Explain your decisions.Don't simply dictate direction in E-mail. Explain the need for your call to action.

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* Ten tips for increasing your EQ when using e-mail. * 10. Document all expectations.Establish needed deadlines and outcomes in your message to minimize a "he said/she said" debate later, in the event that expectations aren't met.

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