IT Management Slideshow: Managing Lean ITBy Dennis McCafferty | Posted 05-17-2010
Managing Lean IT
The Toyota Production System (TPS)eliminated waste in three key areas.
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Wasted Motion Excessive steps needed by factory workers to do the job.
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Wasted Transportation Unnecessary movement of materials.
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Wasted Time Waiting and downtime on the floor.
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Lean Integration for IT Builds On: Customer focus, continuous improvement, elimination of integration waste.
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Lean Integration Eliminates Wastes in Software Development
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Overproduction Waste No added features beyond those required.
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Information Waste Data remains constant from designer to coder to tester to implementer.
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Process Waste Best practices collected and repeatedly taught to staff.
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Lean Objective: Break the Bottleneck Caused by Data-quality Issues Between Disparate Systems During Integration
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Build quality integration through pre-project data assessment. Don't test quality "downstream".
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Automate routine activities to free staff for innovation, customer-value delivery.
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50% productivity gains can be achieved with product/systems familiarity and re-use.
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Documentation is Key Documentation of projects must be easily retrieved, understandable for years to come.
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Vital Product/Solution Project Metrics: Cycle time of total project implementation Business value of a project (operating costs, sales) The "Net Promoter Score" - subtract the number of dissatisfied customers from happy ones.
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Cultivate "Coaches" on the Floor Encourage enterprise team to eliminate waste, clarify objectives, ask good questions.
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Eliminate Fear of "Zero Defects" Failure is a learning opportunity. Not time to search for guilty parties.