IT Management Slideshow: Quiz: Identify 5 Great Corporate LeadersBy Dennis McCafferty | Posted 06-21-2011
Which food industry leader taps upon its employees to gain an uncanny and nearly telepathic edge on customer service?
The supermarket chain intensely trains workers to gauge customer needs while on the retail floor and provide input to management.
Which entertainment giant is known for giving employees the freedom to manage their work?
The company uses this technique to demonstrate respect for staffers' ability to self-direct and take ownership of their roles.
Which company is legendary for its "walk-around" management style?
Founder Bill Marriott always walked around his properties to connect with employees and ensure that hotels performed up to his standards.
Which legendary football coach knew about pressing buttons and understood how public criticism could crush one performer, yet fuel another's motivation?
Answer: Vince Lombardi
He didn't yell at quarterback Bart Starr to avoid undermining his leadership. Yet, he screamed at star fullback Jim Taylor because Taylor played better when angry.
Which online retailer encourages help-desk reps to engage in highly personal conversations with consumers instead of measuring the time-efficiency of calls.
Customer-service conversations can last for an hour with the intent of increasing consumer loyalty via positive experiences.