IT Management Slideshow: Quiz: Identify 5 Great Corporate Leaders

Question

Which food industry leader taps upon its employees to gain an uncanny and nearly telepathic edge on customer service?

Answer: Wegmans

The supermarket chain intensely trains workers to gauge customer needs while on the retail floor and provide input to management.

Question

Which entertainment giant is known for giving employees the freedom to manage their work?

Answer: Netflix

The company uses this technique to demonstrate respect for staffers' ability to self-direct and take ownership of their roles.

Question

Which company is legendary for its "walk-around" management style?

Answer: Marriott

Founder Bill Marriott always walked around his properties to connect with employees and ensure that hotels performed up to his standards.

Question

Which legendary football coach knew about pressing buttons and understood how public criticism could crush one performer, yet fuel another's motivation?

Answer: Vince Lombardi

He didn't yell at quarterback Bart Starr to avoid undermining his leadership. Yet, he screamed at star fullback Jim Taylor because Taylor played better when angry.

Question

Which online retailer encourages help-desk reps to engage in highly personal conversations with consumers instead of measuring the time-efficiency of calls.

Answer: Zappos

Customer-service conversations can last for an hour with the intent of increasing consumer loyalty via positive experiences.