IT Management Slideshow: Quiz: Identify 5 Great Corporate Leaders

By Dennis McCafferty  |  Posted 06-21-2011

Question

Which food industry leader taps upon its employees to gain an uncanny and nearly telepathic edge on customer service?

Question

Answer: Wegmans

The supermarket chain intensely trains workers to gauge customer needs while on the retail floor and provide input to management.

Answer: Wegmans

Question

Which entertainment giant is known for giving employees the freedom to manage their work?

Question

Answer: Netflix

The company uses this technique to demonstrate respect for staffers' ability to self-direct and take ownership of their roles.

Answer: Netflix

Question

Which company is legendary for its "walk-around" management style?

Question

Answer: Marriott

Founder Bill Marriott always walked around his properties to connect with employees and ensure that hotels performed up to his standards.

Answer: Marriott

Question

Which legendary football coach knew about pressing buttons and understood how public criticism could crush one performer, yet fuel another's motivation?

Question

Answer: Vince Lombardi

He didn't yell at quarterback Bart Starr to avoid undermining his leadership. Yet, he screamed at star fullback Jim Taylor because Taylor played better when angry.

Answer: Vince Lombardi

Question

Which online retailer encourages help-desk reps to engage in highly personal conversations with consumers instead of measuring the time-efficiency of calls.

Question

Answer: Zappos

Customer-service conversations can last for an hour with the intent of increasing consumer loyalty via positive experiences.

Answer: Zappos