IT Management Slideshow: Rate Your Capacity Management Maturity

Rate Your Capacity Management Maturity

Capacity Management Maturity

Level 0: Chaotic Level 1: Reactive Level 2: Proactive Level 3: Service Level 4: Value

Rate Your Capacity Management Maturity - Page 2

Level 0: Chaotic/Negative Traits

--Ad hoc deployments --Capacity notifications via user calls --No centralized help desk --No infrastructure management

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Level 1: Reactive/Positive Traits

--Detailed view of component performance --Uses monitoring tools to some degree --Formalized incident reporting structure

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Level 1: Reactive/Negative Traits

--Lacks view of component interaction --Mostly moving from problem to problem --No time for planning --Less important incidents get undue focus

Rate Your Capacity Management Maturity - Page 5

Level 2: Proactive/Positive Traits

--Workload analyzed, not component performance --Early warnings via trend analysis --Standardized toolset across different technologies --Value availability of apps, not just equipment

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Level 2: Proactive/Negative Traits

--difficulty predicting the outcome of complex scenarios with confidence

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Level 3: Service/Positive Traits

--Workload information across tiers yields reports--Dialogue with business anticipates usage changes --Modeling predicts outcome of those scenarios --Chargebacks influence business usage

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Level 3: Service/Negative Trait

--Does not report IT results in business productivity or financial terms.

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Level 4: Value/Positive Traits

--Measures and reports on IT in business terms --Tools and processes align IT performance with business --Cost of IT services weighed against business benefits and risks to make decisions