IT Management Slideshow: Social Media: Seven Ways to Make it Work at Work

By Dennis McCafferty  |  Posted 11-09-2011

Three Social Media Success Stories

1. Xilinx linked 500 engineers with customers to discuss custom-chip design, increasing productivity by 25%.

Three Social Media Success Stories

Three Social Media Success Stories

2. FICO, the credit-score company, has launched myFICO forums3 to allow users to exchange techniques on improving their ratings.

Three Social Media Success Stories

Three Social Media Success Stories

3. The Schwab Trading Community gets active traders to share information for effective trading. Participants complete 360 trades a year on average, compared to 200 trades annually for non-participants.

Three Social Media Success Stories

Don’t Perceive Social Media as a Tech Thing

Technology supports social media. But the "app" here is actually the collective user. Its behavior is the outcome.

Don’t Perceive Social Media as a Tech Thing

Read the Crowd.

You need to understand how mass groups of people collaborate to successfully steer resulting action.

Read the Crowd.

Set Business Goals for Engagement

Without clearly defined metrics-drivers, social media is perceived internally as a mere folly.

Set Business Goals for Engagement

Find Experts Within a Community

You can resolve lingering business issues by tapping into the knowledge of customers who know your products as well as your employees do.

Find Experts Within a Community

Seek Tipping-Point Engagement

That's when a critical mass of participation in community achieves viral growth, emerging as self-sustaining.

Seek Tipping-Point Engagement

Seven Best Practices

6. Let Participants Breathe. Allow the community to come up with answers. Excessive organizational interference or oversight will stifle innovation.

Seven Best Practices

Give Real Feedback

Even if a suggestion isn't taken up, provide sincere replies so that users know input is appreciated.

Give Real Feedback