IT Management Slideshow: Ten Ways to Build Repeatable Success

By Dennis McCafferty  |  Posted 03-20-2012

Stand Out

Define a core set of competencies that distinguishes what you do from what others do.

Stand Out

Stand Firm

Managers and employees must agree on core principals of organization that are non-negotiable. Otherwise, strategies get muddled.

Stand Firm

Measure Progress

Implement a metrics system that quantifies whether core strategies are being achieved.

Measure Progress

Constantly Improve

Encourage feedback that produces "small" changes that make big impact on efficiency and performance.

Constantly Improve

Close Distance

Compress gaps between management and employees, so leadership always knows what the front line deals with.

Close Distance

Push the Pedal

Decision models must be fast, efficient and repeatable while helping teams recognize and respond to change early.

Push the Pedal

Ditch Process Tyranny

Streamline meetings so they account for no more than 10% of the day.

Ditch Process Tyranny

Spread Market Mentality

Convince employees that "sales" applies organization-wide, not just in the sales department.

Spread Market Mentality

Factor the Human Equation

Make sure customers are perceived as people, not numbers.

Factor the Human Equation

Follow Up

Invest in customer after-care as much as you do in customer care.

Follow Up