IT Management Slideshow: Ten Ways to Build Repeatable Success

Stand Out

Define a core set of competencies that distinguishes what you do from what others do.

Stand Firm

Managers and employees must agree on core principals of organization that are non-negotiable. Otherwise, strategies get muddled.

Measure Progress

Implement a metrics system that quantifies whether core strategies are being achieved.

Constantly Improve

Encourage feedback that produces "small" changes that make big impact on efficiency and performance.

Close Distance

Compress gaps between management and employees, so leadership always knows what the front line deals with.

Push the Pedal

Decision models must be fast, efficient and repeatable while helping teams recognize and respond to change early.

Ditch Process Tyranny

Streamline meetings so they account for no more than 10% of the day.

Spread Market Mentality

Convince employees that "sales" applies organization-wide, not just in the sales department.

Factor the Human Equation

Make sure customers are perceived as people, not numbers.

Follow Up

Invest in customer after-care as much as you do in customer care.