IT Management Slideshow: Ten Ways to Build Repeatable SuccessBy Dennis McCafferty | Posted 03-20-2012
Define a core set of competencies that distinguishes what you do from what others do.
Managers and employees must agree on core principals of organization that are non-negotiable. Otherwise, strategies get muddled.
Implement a metrics system that quantifies whether core strategies are being achieved.
Encourage feedback that produces "small" changes that make big impact on efficiency and performance.
Compress gaps between management and employees, so leadership always knows what the front line deals with.
Push the Pedal
Decision models must be fast, efficient and repeatable while helping teams recognize and respond to change early.
Ditch Process Tyranny
Streamline meetings so they account for no more than 10% of the day.
Spread Market Mentality
Convince employees that "sales" applies organization-wide, not just in the sales department.
Factor the Human Equation
Make sure customers are perceived as people, not numbers.
Invest in customer after-care as much as you do in customer care.