Infrastructure Slideshow: Managed Service Providers: Room for Improvement
By Dennis McCafferty | Posted 03-10-2011Managed Service Providers: Room for Improvement
90 percent of respondents rate the performance of MSPs as at least "good."
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38 percent of respondents say their MSPs need to offer value for the prices they charge.
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26 percent of respondents say MSPs need to improve response times.
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24 percent of respondents say MSPs need to improve their understanding of their clients' requirements.
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24 percent of respondents say MSPs need to provide timely communication of status and issues.
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20 percent of respondents say MSPs need to deliver price quotes in a timely manner.
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19 percent of respondents say MSPs need to be flexible and provide personalized services.
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13 percent of respondents say MSPs need to provide flexible contract terms.
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15 percent of respondents say MSPs need to provide price quotes that are easy to understand.
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Top IT infrastructure priorities needed from MSPs (percent respondents)Security/compliance (13 percent)Infrastructure monitoring and management (13 percent)Data center consolidation (11 percent)Application acceleration (11 percent)Cloud solutions (10 percent)
