Infrastructure Slideshow: Managed Service Providers: Room for Improvement

By Dennis McCafferty  |  Posted 03-10-2011

Managed Service Providers: Room for Improvement

90 percent of respondents rate the performance of MSPs as at least "good."

Managed Service Providers: Room for Improvement

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38 percent of respondents say their MSPs need to offer value for the prices they charge.

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26 percent of respondents say MSPs need to improve response times.

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24 percent of respondents say MSPs need to improve their understanding of their clients' requirements.

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24 percent of respondents say MSPs need to provide timely communication of status and issues.

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20 percent of respondents say MSPs need to deliver price quotes in a timely manner.

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19 percent of respondents say MSPs need to be flexible and provide personalized services.

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13 percent of respondents say MSPs need to provide flexible contract terms.

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15 percent of respondents say MSPs need to provide price quotes that are easy to understand.

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Top IT infrastructure priorities needed from MSPs (percent respondents)Security/compliance (13 percent)Infrastructure monitoring and management (13 percent)Data center consolidation (11 percent)Application acceleration (11 percent)Cloud solutions (10 percent)

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