Nevada's Clark County Uses IBM Analytics for Social ServicesBy CIOinsight | Posted 10-25-2010
Nevada's Clark County Family Services Department is using IBM business analytics software to improve the delivery of social services and ensure compliance with new state regulations.
Eboni Washington, a supervisor in the IT department who oversees the business intelligence management and performance management initiatives for the Clark County Family Services Department, says IBM has helped Clark County generate more than $7 million in new revenue in less than 18 months.
IBM announced its deal with Clark County at the company's Information On Demand (IOD) 2010 conference in Las Vegas on Oct. 25.
Clark County is the 15th-largest county in the United States and provides regional family and social services to more than 2 million residents. The Family Services Department is the local public agency charged with keeping children safe, as required by the Federal Adoption and Safe Families Act. The department runs numerous services--from child protective services to foster care services to adoption services--all of which require a large amount of data input and access.
IBM analytics has streamlined data access and reporting processes for the Clark County Department of Family Services and helped the department closely monitor case worker compliance with state policies and legislation more easily. Previously, keeping quality of services on pace with the population growth in Nevada was a significant challenge for Clark County, Washington says . The spreadsheet-based data collection process in place was time-consuming and put a heavy burden on employees. With the added requirements of needing to integrate with a statewide automated child welfare system and benchmark new services, the department needed a solution that would make reporting easier, help the department comply with new regulations and measure business performance.
Lori Higdon, a business analyst with the department, says Clark County contracted with IBM and PerformanceG2, an IBM Business Partner, to eliminate multiple spreadsheets and hand-counting of information--practices that led to confusion and errors. The staff no longer needs to manually keep track of all their case management system information and, instead, can devote time to providing services to families and children.
For more, read the eWeek article IBM Analytics Helps County Deliver Social Services.