RIM Says BlackBerry Service Back Up and Running

By CIOinsight  |  Posted 10-13-2011

Research In Motion executives claim that BlackBerry services are fully restored after a global outage.

RIM co-CEO Mike Lazaridis told media and analysts during an Oct. 13 conference call that the services had been restored early this morning, some four days after the first interruptions hit customers in Europe and various countries around the globe.

He also said that immediate and aggressive steps were being taken to minimize the risk of this happening again. Both Lazaridis and co-CEO Jim Balsillie insisted that RIM would work to regain customers trust following the incident.

Earlier this week, RIM blamed the service outages on a core switch failure within its infrastructure. Reports of service failure spread to North America, where BlackBerry users in Baltimore, New York City and Ontario told eWEEK they were experiencing issues with their service.

"BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning," RIM wrote in a short message posted on its Website Oct. 12. "We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience."

In another posting, the company suggested that the issue had become "our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels."

RIM is in the midst of what its executives term a transition period, with the company prepping a set of QNX-based superphones it hopes will allow it to reclaim the initiative against aggressive competitors such as Apple's iPhone and Google Android. Research firm Nielsen estimated the company's share of the U.S. smartphone market at 18 percent through August, behind both Android (43 percent) and Apple s iOS (28 percent) but well ahead of Microsoft (8 percent).


To read the original eWeek article, click here: RIM Claims BlackBerry Service Restored