SAP, Verizon Partner on Cloud CRM Delivery Solution

By CIOinsight  |  Posted 03-17-2011

Network operator Verizon and SAP America, a subsidiary of SAP AG, are jointly delivering the SAP CRM rapid-deployment platform to enterprise workers through Verizon's cloud offering, Computing as a Service. Workers will now be able to access SAP CRM from their desktops or their mobile devices, the companies announced.

As part of the SAP CRM rapid-deployment solution on Verizon's CAAS, services will be delivered based on the user-subscription license model through which customers can pay per user, per month for the application, the cloud hosting services, infrastructure and management services. CAAS offers enterprise clients an application-delivery system that includes integrated-delivery centers and is underpinned by the Verizon global IP network. Clients can also leverage the Verizon private network for additional protection.

The service, supported by a dedicated help desk operated according to a set of best practices called ITIL (Information Technology Infrastructure Library), provides customers with a single point of accountability and a structured-management approach for service-related matters. Clients also have visibility into the Verizon CAAS-based delivery of SAP applications via a secure Web portal.

The SAP CRM rapid-deployment solution, the first in a series of SAP solutions deployed in the cloud by Verizon, can help enhance the productivity of enterprise sales, marketing and service professionals. By accessing SAP CRM and subsequent applications in the cloud, enterprises can benefit from faster deployments. Additionally, enterprises can now integrate their SAP applications with Verizon's Managed Mobility platform by leveraging the Sybase Unwired Platform to mobilize applications, including the Mobile Sales for SAP CRM application.

"By offering SAP Rapid Deployment solutions via the cloud, SAP is helping companies to expand the strategic capabilities of their work forces," said Robert Viehmann senior vice president of solution assembly and packaging for SAP AG. "Today's announcement with Verizon accelerates the value companies can gain from our offerings, while controlling costs for an immediate business benefit."

For more, read the eWEEK article: Verizon, SAP Partner on Cloud Application Delivery.