Leadership Slideshow: CIO Success: 10 Tactics for Strong Leadership

By Don Desiderato  |  Posted 08-18-2010

Run Your Shop Effectively

• Have a daily morning briefing on operational matters• Review key value metrics every day and know the status of overnight processing• Understand your main operational risks and issues

Run Your Shop Effectively

Reduce Expenses

• Incorporate cost-cutting into performance objectives• Constantly revisit consulting rate structures, software contracts and licenses• Keep ahead of obsolete systems, server consolidation, virtualization, workforce optimization, data center chargebacks and storage use.

Reduce Expenses

Try Multisourcing

• Agility is a key strategic value • You can run as lean an operation as possible while still being able to react quickly to new initiatives• Offshore partners provide expert global advice

Try Multisourcing

Deliver As Promised

• Set realistic expectations with business leaders• Continually deliver meaningful pieces of a project• Set honest metrics and be transparent about failures

Deliver As Promised

Move at the Speed of Business

• Implement a culture of inclusion• Bring IT pros into the incubation stage of all business initiatives• Overcome business-side objections to having IT involved

Move at the Speed of Business

Make Demand Management Transparent

• All the work the IT organization does should be known, approved and prioritized• Eliminate "gates" into the IT organization through which work is introduced• You should never hear the words "what are your folks working on?"

Make Demand Management Transparent

Be Engaged in the Business

• Go beyond discussing technical matters• Actively contribute ideas• Get your whole team to think this way, and job satisfaction will skyrocket

Be Engaged in the Business

Use Business-Value Metrics

• Go beyond "five nines"• Include planning and strategy, architecture, delivery, operations, and quality assurance• Keep these metrics transparent across the organization

Use Business-Value Metrics

Ensure Continuous Improvement

• A "transformation program" implies an end to the project• Create a culture where innovation is rewarded• Make it clear that continuous improvement is the true goal

Ensure Continuous Improvement

Have an Architecture Strategy

• Make the architecture blueprint widely known across IT and business• Embrace the natural tension between architects and programmers• Build an infrastructure upgrade strategy based on the mission of the business

Have an Architecture Strategy