Mobile & Wireless Slideshow: iPads in the Enterprise: 10 Things to Teach EmployeesBy Don Reisinger | Posted 08-08-2012
Not All Apps Are Created Equal
Some employees may be using their personal iPads or other tablets at home, on which they've likely installed everything from video games to useful applications. You need to make clear that fun-focused applications have no place in the office. Only those apps that have enterprise value should be used on office tablets.
Try Physical Keyboards
One of the biggest issues with tablets is that they come with virtual keyboards. Your employees will be accustomed to physical keyboards. Consider either providing a physical keyboard to your employees or telling them to buy one. It'll dramatically improve their productivity.
Always Be Connected
In the old days, when nearly every tablet came only with Wi-Fi, it was excusable for employees to not connect to the Internet. But with the most prominent products offering 3G or 4G LTE, make sure employees know that they always need to be connected to the Internet and available over the Web for their managers to contact them.
Security Still Matters
OK, so a device like the iPad or Samsung Galaxy Tab 10.1 2 might not open you up to the same security flaws as Windows, but that doesn't mean users won't need to be vigilant. Teach employees about the security issues are very real in the mobile space, and how to be on the lookout for malware.
Try Replacing Your Laptop
In some circumstances, tablets can act as laptop replacements. However, some education is needed in order for that to happen. In addition to physical keyboards, your workers will need access to the enterprise applications they need to do their jobs. Cloud-based solutions and SaaS options make this easier than ever.
Passwords Are Important
Too often, employees don't realize the value of passwords on tablets. So, be sure to inform employees of their requirement to password-protect their tablet and keep anything that might be important to the company behind a password wall.
Keep the Kids Away
Since tablets are mobile, you can guarantee that employees will bring their slates home. When they do so, make sure they know that their children should not be playing with tablets. Kids are a key reason tablets die.
Learn to Use Remote Desktop
Enterprise apps can go a long way in adding value to tablets. And one of the best ways to use applications to keep employees productive is to use a remote desktop program. With it, users can access their work computers, transfer files, and engage in a host of other activities right from their slates. Nice.
Trying to stay up-to-date with all of the e-mails and notifications you receive from your applications can be difficult. So, be sure to tell employees about the value of alerts on their mobile products. With services like Apple's Notification Center, employees can see in one place all of the applications that need attention.
Remember the Customers
Be sure to point out to employees that the iPad can be a really useful customer-relations tool. It can be pulled out of a bag to quickly illustrate your company's offerings, the cameras can be used for documentation purposes, and the devices can be used to enable to customers fill out forms and applications, just to name a few possibilities.