SourceLabs System Provides Continuous Open-Source SupportBy Darryl K. Taft | Posted 06-28-2006
Byron Sebastian, chief executive of Seattle-based SourceLabs, said the new system increases support and service by providing continuous diagnostic monitoring of production systems to prevent downtime. The system initiates pre-emptive repair processes that discover and resolve issues before they become problems, and it provides ongoing notification, alert and analysis services, Sebastian said.
"The Continuous Support System is the payoff to the bet we made in support for large enterprises," he said. "We always said technology and software could be applied to the support issue."
SourceLabs' Continuous Support System features what Sebastian calls "adaptive diagnostic probes" that are fully integrated and configured for customer environments. The probes identify production issues and begin to gather diagnostic information to help get to the root of the problem, he said. Indeed, the probes can be configured so that as soon as a problem occurs, the SourceLabs support team extracts system information to find and resolve the problem. And the system includes a database of more than 200,000 signatures of problems that might occur, Sebastian said.
"It's like an MRI into the situation," said Cornelius Willis, vice president of marketing and co-founder of SourceLabs. "But where the magic is lies in what we do with the information."
The SourceLabs Continuous Support System features issue acquisition tools that continuously check open-source data sources and come away with more than 1,000 problem signatures a day, Sebastian said.
The key pieces of the system include the adaptive diagnostic monitoring probes; automated issue acquisition tools; a database of over 200,000 issue and failure signatures; failure signature-matching algorithms; continuous notification, alert and analysis services; and pre-emptive triage and repair services, Sebastian said.
"We think this is the strength of open source," Sebastian said, noting that instead of waiting for quarterly or monthly updates, open-source software developers are constantly updating and refining open-source software, and users can get access to fixes on a daily basis.
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