Survey: Half of SMBs Have Faith in the Security of VOIPBy Patrick Hoffman | Posted 01-18-2007
Only half of small and midsize business users feel they can trust the security behind IP telephony, according to a survey released Jan. 18 by the Computing Technology Industry Association (CompTIA) and IDC.
User sensitivity to any disruption of service in voice communication and knowledge that IP telephony relies on the same systems they know are vulnerable to viruses, worms and Trojan horses make it hard for any more than 50 percent of those surveyed to say they could rely on the technology, up from 48 percent a year earlier, researchers said.
"People are much more sensitized to disruptions in voice communications than they are with data communications," said John Venator, president and chief executive officer, CompTIA, which commissioned the study.
"If the delivery of an e-mail is delayed by 30 seconds, neither the message sender nor the receiver is likely to notice. But a 30-second gap in the middle of a phone call is another story entirely."
Conversely, 82 percent of the 350 respondents said they trust the security of traditional telephone systems, 72 percent trust Ethernet data networks and 60 percent wireless local area networks, according to CompTIA.
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