Change: The Only Constant

By Allan Alter  |  Posted 01-16-2007
Our future of IT survey has three parts: The first section covers the top business, managerial and technology priorities for 2007, the second presents the economic outlook as our respondents see it, and the rest presents a peek at where IT is heading.

In the short term, IT executives are continuing to work on improving customer service and business processes. The news here is just how important customer service will be. Most respondents expect the economy and their own company's revenues to continue to grow at the same pace, or better, in 2007. That growth will be a lot harder to achieve if customer service levels keep drooping, as they did in 2006. Strategic applications and technologies that can help boost service and revenues, such as business intelligence, will be especially important this year.

Looking ahead, our readers expect fewer college graduates in IT, as well as more security problems, online business, outsourcing and regulations. Teen fads and nanotechnology could have an enormous impact on businesses. But the real revolution will happen as SOA and Web-services architectures bring new options, and as many IT organizations begin to resemble the model of an atom: a nucleus of business-technology managers surrounded by an electron cloud of technical specialists, contractors and service providers. All in all, we can expect more technological disruptions, managerial changes and security challenges. To paraphrase Bette Davis, the future is no place for sissies.

In this feature:
The Future of I.T.: What's on Tap for 2007 and Beyond
Slideshow: This Month's Findings