Research Slideshow: IT Adoption Trends: Where is the ROI?

By Susan Nunziata  |  Posted 01-25-2011

Whos responsible?

52.7% of respondents say their corporate executives ultimately hold IT management responsible for the success or failure of an enterprise software deployment or upgrade.

Whos responsible?

Who else is accountable?

(percent respondents)Business unit/department management (19.2%)Corporate management (17.2%)Software vendors/solution providers (7.9%)Other (3.0%)

Who else is accountable?

Who drives the alignment of business and IT in your organization?

(percent respondents)Collaborative effort (46.7%)IT (43.3%)Business (10.0%)

Who drives the alignment of business and IT in your organization?

Whats the relationship between IT and business units in your organization?

(percent respondents)Partner (58%)Order taker (32.1%)Leader (9.9%)

Whats the relationship between IT and business units in your organization?

Mind the gap

There's a notable gap in the features-to-value ratio in enterprise application deployments.

Mind the gap

80/20

52.5% of respondents say that 80% of the value possible from their enterprise applications is created by only 20% of the developed features.

80/20

Training end-users
What percentage of annual application budget is spent on end-user effectiveness programs?

(percent respondents)Less than 5% of budget (55.6%)5%-9% of budget (21%)10%-14% of budget (14.2%)15%-19% of budget (6.8%)20% or more (2.5%)

Training end-users</b><br/><b>What percentage of annual application budget is spent on end-user effectiveness programs?

Top 3 methods for building end-user capability

(percent respondents)Help desk support (57.4%)End-user training for new hires (57.4%)Power-user support for other users (52.5%)(note: multiple responses allowed)

Top 3 methods for building end-user capability

Top 3 reasons for poor end-user capability

(percent respondents)Slow adoption of system usage/best practices (60.0%)Inadequate user-development strategies (32.7%)Lack of support/commitment to upfront user training (29.1%)(note: multiple responses allowed)

Top 3 reasons for poor end-user capability

Business Management’s Top 3 Shortcomings Related to Software Value

(percent respondents)Business executives do not commit sufficient attention or investment to organization change leadership (66.7%)Business executives do not explain the value of effective usage to your organization (66.7%)Business executives fail to choose incentives/metrics that are aligned to effective usage (25.0%)(note: multiple responses allowed)

Business Management’s Top 3 Shortcomings Related to Software Value