Research Slideshow: IT Adoption Trends: Where is the ROI?
By Susan Nunziata | Posted 01-25-2011Whos responsible?
52.7% of respondents say their corporate executives ultimately hold IT management responsible for the success or failure of an enterprise software deployment or upgrade.
Who else is accountable?
(percent respondents)Business unit/department management (19.2%)Corporate management (17.2%)Software vendors/solution providers (7.9%)Other (3.0%)
Who drives the alignment of business and IT in your organization?
(percent respondents)Collaborative effort (46.7%)IT (43.3%)Business (10.0%)
Whats the relationship between IT and business units in your organization?
(percent respondents)Partner (58%)Order taker (32.1%)Leader (9.9%)
Mind the gap
There's a notable gap in the features-to-value ratio in enterprise application deployments.
80/20
52.5% of respondents say that 80% of the value possible from their enterprise applications is created by only 20% of the developed features.
Training end-users
What percentage of annual application budget is spent on end-user effectiveness programs?
(percent respondents)Less than 5% of budget (55.6%)5%-9% of budget (21%)10%-14% of budget (14.2%)15%-19% of budget (6.8%)20% or more (2.5%)
Top 3 methods for building end-user capability
(percent respondents)Help desk support (57.4%)End-user training for new hires (57.4%)Power-user support for other users (52.5%)(note: multiple responses allowed)
Top 3 reasons for poor end-user capability
(percent respondents)Slow adoption of system usage/best practices (60.0%)Inadequate user-development strategies (32.7%)Lack of support/commitment to upfront user training (29.1%)(note: multiple responses allowed)
Business Managementâs Top 3 Shortcomings Related to Software Value
(percent respondents)Business executives do not commit sufficient attention or investment to organization change leadership (66.7%)Business executives do not explain the value of effective usage to your organization (66.7%)Business executives fail to choose incentives/metrics that are aligned to effective usage (25.0%)(note: multiple responses allowed)
