The Future of IT 2004

By CIOinsight  |  Posted 01-01-2004

The Future of IT 2004

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  • 72% of CIOs cite improved customer service as this year's top business priority

  • 72% say spending on IT outsourcing will double or more in five years

  • 59% expect another terrorist attack on the scale of Sept. 11 within five years

  • 18% say that in five years their companies will no longer employ a CIO

    Why is it important to think about the future? Because only by doing so do we have any chance of preparing ourselves for what might come our way. In this month's CIO Insight survey, we asked the more than 750 respondents to think carefully about the future of information technology, in both the short and the long term. The results, divided into two sections, suggest that, by and large, CIOs are an optimistic bunch. In the short term, within the next 12 months or so, they expect to be responding to a renewed emphasis on revenue-producing strategies on the part of the business units they serve, even as they maintain their efforts to rationalize their own internal processes in a continuing effort to cut costs. Looking out five years from now, they see a business environment that is not radically different from the world they work in today. The real-time enterprise, they say, is on the way, and it will bring with it much greater managerial and technological flexibility. But the march toward a global economy will be slow, and technology will not have made the world much more secure. It is, in essence, a conservative vision of the future, one that we are, in a sense, already prepared for. Will the world really be so unchanged?

    How the survey was

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    How the survey was done:

    CIO Insight editors designed the 2004 Future of IT Survey together with Equation Research, LLC (www.equationresearch.com), an Estes Park, Colo.-based supplier of custom research services. IT executives gathered from Ziff Davis Media publication lists were invited to participate in the study by e-mail. The questions were posted on a password-protected Web site, and 751 qualified respondents (400 from companies with 1,000 employees or more, and 351 from companies with between 50 and 999 employees) replied during the two-week period from November 6 to November 20, 2003. Of the respondents, 57 percent were CIOs or CTOs, the rest held titles of vice president of IT or higher.