Vendor Value Survey: The Big Picture

By Allan Alter | Posted 11-15-2007

Vendor Value Survey: The Big Picture

The "Big Picture" charts are the heart of the Vendor Value survey; they provide ratings of 38 vendors on eight different value factors, along with data on what kinds of products and services are being used by their customers. This year, online readers can sort the data for the first time.

The Big Picture charts presents ratings for overall value , and the " value " and " reliability " factors that make up that score. (IT executives rank their vendors "excellent," "good," "fair" and "poor", and the percent of customers that rate them as "excellent" or "good" makes up the score.) Respondents are also asked about their loyalty to their vendors; because it is based on a yes/no question, this score is not averaged into the overall rating.

Value:

Meeting my company's expectations for increasing revenues (or achieving mission, if not-for-profit)
Meeting my company's expectations for lowering business or IT costs
Solving the business problem their products or services were purchased or engaged to solve
Meeting my company's ROI (business value) expectations

Reliability:

Meeting commitments to my company on time and budget
Being flexible and responsive to my company's needs
Meeting my company's quality expectations for their products and services

Loyalty:

If you had a choice, would you continue to do business with the vendor? (yes, no)

Respondents are also asked about the nature of the relationship they have with their vendor during the past 12 months. These relationships include consulting, outsourcing, telecommunications services, hardware, software and security.

Next Page: Overall

Overall

To sort the data by rank, rating or alphabetical order, click on any column heading.

Overall

Overall Rank 2007	Overall Rank 2006	Vendor	Overall rating*
1	3	Red Hat	80%
2	N/A	Google	79%
2	6	Hewlett Packard	79%
2	10	VeriSign	79%
5	14	Check Point Software	77%
5	5	Research in Motion	77%
7	3	Cisco Systems	76%
7	7	Citrix Systems	76%
7	7	Dell	76%
7	10	McAfee	76%
11	2	Trend Micro	75%
12	N/A	Adobe	73%
13	13	EMC	71%
14	9	Apple	70%
15	14	Symantec	69%
16	10	Motorola	68%
17	17	IBM	66%
18	21	Sun Microsystems	65%
19	26	SAP	64%
20	26	T-Mobile	63%
21	26	BellSouth	62%
21	24	Microsoft	62%
21	18	Verizon Wireless	62%
24	30	Business Objects	61%
25	33	SunGard	61%
26	23	Novell	60%
27	25	Avaya	59%
27	16	Palm	59%
29	18	Nortel Networks	58%
29	30	Oracle (including Hyperion)	58%
31	N/A	Deloitte	56%
31	26	Sprint Nextel	56%
33	38	Qwest Communications	54%
33	36	Verizon Communications	54%
35	36	CA	52%
36	35	Cognos	51%
37	30	AT&T (including Cingular)**	49%
38	40	Accenture	47%

*Combined value and reliability ratings. Percentage of IT executives rating vendor as excellent or good.

**Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Value

Value

To sort the data by rank, rating or alphabetical order, click on any column heading.

Value Ratings
The Vendor Value survey's "Value" ratings look at the four ways vendors provide business value to their customers. The percentages are the percent of respondents that gave the vendor an "excellent" or "good" rating, rather than "fair" or "poor."

Overall Rank 2007	Overall Rank 2006	Vendor	Overall rating*	*Meets expectations for increasing revenues⿠**	Rank	Meets expectations for lowering costs	Rank	Solves the business problem paid to solve*	Rank	Meets ROI expectations*	Rank
1	3	Red Hat	80%	79%	3	80%	1	82%	9	77%	5
2	N/A	Google	79%	80%	2	77%	2	83%	8	79%	1
2	6	Hewlett Packard	79%	75%	6	75%	4	84%	6	77%	5
2	10	VeriSign	79%	81%	1	68%	10	86%	1	79%	1
5	14	Check Point Software	77%	76%	5	69%	8	85%	5	72%	12
5	5	Research in Motion	77%	77%	4	69%	8	86%	1	78%	3
7	3	Cisco Systems	76%	73%	7	64%	11	86%	1	75%	8
7	7	Citrix Systems	76%	73%	7	74%	5	84%	6	73%	11
7	7	Dell	76%	73%	7	77%	2	79%	12	78%	3
7	10	McAfee	76%	72%	10	72%	7	86%	1	76%	7
11	2	Trend Micro	75%	72%	10	73%	6	81%	10	74%	9
12	N/A	Adobe	73%	69%	13	63%	12	80%	11	74%	9
13	13	EMC	71%	66%	16	61%	15	79%	12	70%	13
14	9	Apple	70%	72%	10	55%	22	79%	12	62%	19
15	14	Symantec	69%	66%	16	63%	12	77%	15	68%	14
16	10	Motorola	68%	69%	13	61%	15	76%	16	63%	17
17	17	IBM	66%	65%	19	59%	18	72%	21	65%	16
18	21	Sun Microsystems	65%	60%	24	55%	22	74%	18	66%	15
19	26	SAP	64%	67%	15	60%	17	73%	19	63%	17
20	26	T-Mobile	63%	62%	22	58%	19	65%	30	62%	19
21	26	BellSouth	62%	66%	16	56%	21	69%	24	62%	19
21	24	Microsoft	62%	63%	20	51%	28	76%	16	59%	25
21	18	Verizon Wireless	62%	62%	22	55%	22	71%	23	60%	23
24	30	Business Objects	61%	63%	20	53%	25	69%	24	54%	28
25	33	SunGard	61%	53%	31	49%	31	73%	19	52%	32
26	23	Novell	60%	52%	32	62%	14	67%	26	62%	19
27	25	Avaya	59%	54%	30	52%	27	67%	26	54%	28
27	16	Palm	59%	57%	27	58%	19	62%	32	60%	23
29	18	Nortel Networks	58%	57%	27	45%	34	66%	28	57%	26
29	30	Oracle (including Hyperion)	58%	59%	25	45%	34	72%	21	54%	28
31	N/A	Deloitte	56%	58%	26	51%	28	57%	36	48%	36
31	26	Sprint Nextel	56%	51%	33	47%	32	66%	28	57%	26
33	38	Qwest Communications	54%	45%	37	53%	25	61%	33	54%	28
33	36	Verizon Communications	54%	55%	29	51%	28	65%	30	51%	33
35	36	CA	52%	51%	33	45%	34	56%	37	51%	33
36	35	Cognos	51%	48%	36	46%	33	60%	34	47%	37
37	30	AT&T (including Cingular)**	49%	45%	37	44%	37	59%	35	49%	35
38	40	Accenture	47%	50%	35	43%	38	55%	38	44%	38

*Combined value and reliability ratings. Percentage of IT executives rating vendor as excellent or good.

⿠Meets expectations for achieving mission (for non-for-profit organizations).

**Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Reliability

Reliability

To sort the data by rank, rating or alphabetical order, click on any column heading.

Reliability
The Vendor value survey's "Reliability" ratings look at three factors that make a vendor a good business partner. The percentages are the percent of respondents that gave the vendor an "excellent" or "good" rating, rather than "fair" or "poor".

Overall Rank 2007	Overall Rank 2006	Vendor	Overall rating*	Meets commitments on time and on budget**	Rank	Is flexible and responsive**	Rank	Meets quality expectations**	Rank
1	3	Red Hat	80%	81%	1	73%	4	85%	3
2	N/A	Google	79%	79%	2	71%	7	84%	5
2	6	Hewlett Packard	79%	78%	5	78%	1	84%	5
2	10	VeriSign	79%	79%	2	77%	2	86%	2
5	14	Check Point Software	77%	78%	5	72%	5	90%	1
5	5	Research in Motion	77%	79%	2	66%	14	81%	8
7	3	Cisco Systems	76%	78%	5	75%	3	85%	3
7	7	Citrix Systems	76%	78%	5	70%	8	79%	12
7	7	Dell	76%	78%	5	70%	8	80%	10
7	10	McAfee	76%	76%	11	69%	11	81%	8
11	2	Trend Micro	75%	78%	5	72%	5	79%	12
12	N/A	Adobe	73%	75%	12	69%	11	83%	7
13	13	EMC	71%	72%	13	70%	8	80%	10
14	9	Apple	70%	72%	13	68%	13	78%	14
15	14	Symantec	69%	71%	15	64%	16	76%	15
16	10	Motorola	68%	70%	16	63%	19	76%	15
17	17	IBM	66%	65%	20	64%	16	73%	17
18	21	Sun Microsystems	65%	67%	19	64%	16	71%	18
19	26	SAP	64%	61%	26	59%	21	67%	23
20	26	T-Mobile	63%	68%	17	65%	15	61%	30
21	26	BellSouth	62%	65%	20	57%	23	61%	30
21	24	Microsoft	62%	64%	23	51%	30	68%	20
21	18	Verizon Wireless	62%	61%	26	58%	22	68%	20
24	30	Business Objects	61%	65%	20	56%	25	65%	26
25	33	SunGard	61%	68%	17	63%	19	68%	20
26	23	Novell	60%	59%	31	54%	26	67%	25
27	25	Avaya	59%	64%	23	51%	30	69%	19
27	16	Palm	59%	60%	29	51%	30	62%	29
29	18	Nortel Networks	58%	60%	29	54%	26	64%	27
29	30	Oracle (including Hyperion)	58%	61%	26	49%	35	67%	23
31	N/A	Deloitte	56%	62%	25	54%	26	63%	28
31	26	Sprint Nextel	56%	57%	32	57%	23	59%	32
33	38	Qwest Communications	54%	54%	34	53%	29	56%	34
33	36	Verizon Communications	54%	52%	35	50%	33	56%	34
35	36	CA	52%	57%	32	50%	33	54%	36
36	35	Cognos	51%	52%	35	44%	38	59%	32
37	30	AT&T (including Cingular)***	49%	47%	37	48%	36	54%	36
38	40	Accenture	47%	46%	38	48%	36	42%	38

*Combined value and reliability ratings.

**Percentage of IT executives rating vendor as excellent or good.

***Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Loyalty

Loyalty

To sort the data by rank, rating or alphabetical order, click on any column heading.

Loyalty
The ultimate test of a vendor is whether its customers wish to continue to do business with them, even if they were not locked in any way. Unlike the other rating questions, respondents answered simply "yes" or "no."

Overall Rank 2007	Overall Rank 2006	Vendor	Overall rating*	If had choice, would continue to do business (yes)	Rank
1	3	Red Hat	80%	97%	1
2	N/A	Google	79%	95%	2
2	6	Hewlett Packard	79%	92%	8
2	10	VeriSign	79%	94%	4
5	14	Check Point Software	77%	94%	4
5	5	Research in Motion	77%	94%	4
7	3	Cisco Systems	76%	95%	2
7	7	Citrix Systems	76%	93%	6
7	7	Dell	76%	89%	12
7	10	McAfee	76%	91%	10
11	2	Trend Micro	75%	92%	8
12	N/A	Adobe	73%	91%	10
13	13	EMC	71%	89%	12
14	9	Apple	70%	86%	18
15	14	Symantec	69%	87%	16
16	10	Motorola	68%	87%	16
17	17	IBM	66%	88%	15
18	21	Sun Microsystems	65%	85%	19
19	26	SAP	64%	89%	12
20	26	T-Mobile	63%	73%	33
21	26	BellSouth	62%	83%	23
21	24	Microsoft	62%	84%	21
21	18	Verizon Wireless	62%	84%	21
24	30	Business Objects	61%	83%	23
25	33	SunGard	61%	79%	27
26	23	Novell	60%	70	36
27	25	Avaya	59%	85%	19
27	16	Palm	59%	81%	25
29	18	Nortel Networks	58%	75%	31
29	30	Oracle (including Hyperion)	58%	79%	27
31	N/A	Deloitte	56%	79%	27
31	26	Sprint Nextel	56%	71%	35
33	38	Qwest Communications	54%	73%	33
33	36	Verizon Communications	54%	79%	27
35	36	CA	52%	68%	37
36	35	Cognos	51%	80%	26
37	30	AT&T (including Cingular)**	49%	74%	32
38	40	Accenture	47%	62%	38

*Combined value and reliability ratings.

**Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Nature of Relationship

Nature of Relationship

Vendor's relationship to customers
Most vendors don't just provide hardware, software or services, but some mix of the three. This chart reveals what kind of products or services customers are buying from each vendor.

10-24% 25-49% 50-74% 75-100%

Overall Rank 2007	Overall Rank 2006	Vendor	Overall rating*
1	3	Red Hat	80%
2	N/A	Google	79%
2	6	Hewlett Packard	79%
2	10	VeriSign	79%
5	14	Check Point Software	77%
5	5	Research in Motion	77%
7	3	Cisco Systems	76%
7	7	Citrix Systems	76%
7	7	Dell	76%
7	10	McAfee	76%
11	2	Trend Micro	75%
12	N/A	Adobe	73%
13	13	EMC	71%
14	9	Apple	70%
15	14	Symantec	69%
16	10	Motorola	68%
17	17	IBM	66%
18	21	Sun Microsystems	65%
19	26	SAP	64%
20	26	T-Mobile	63%
21	26	BellSouth	62%
21	24	Microsoft	62%
21	18	Verizon Wireless	62%
24	30	Business Objects	61%
25	33	SunGard	61%
26	23	Novell	60%
27	25	Avaya	59%
27	16	Palm	59%
29	18	Nortel Networks	58%
29	30	Oracle (including Hyperion)	58%
31	N/A	Deloitte	56%
31	26	Sprint Nextel	56%
33	38	Qwest Communications	54%
33	36	Verizon Communications	54%
35	36	CA	52%
36	35	Cognos	51%
37	30	AT&T (including Cingular)**	49%
38	40	Accenture	47%

*Respondents identified all the ways they work with each vendor.

**Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Worked with during the past 12 months

Worked with during the

past 12 months">

To sort the data by rank, rating or alphabetical order, click on any column heading.

Customer base
Use this chart to see the percentage of respondents whose compaies uses this vendor now, or has used their products or services during the past twelve months.

Overall Rank 2007	Overall Rank 2006	Vendor	Overall rating*	Worked with during the past 12 months (%)	No. of respondents
1	3	Red Hat	80%	19	90
2	N/A	Google	79%	17	80
2	6	Hewlett Packard	79%	59	280
2	10	VeriSign	79%	29	135
5	14	Check Point Software	77%	14	67
5	5	Research in Motion	77%	29	138
7	3	Cisco Systems	76%	72	338
7	7	Citrix Systems	76%	42	199
7	7	Dell	76%	64	301
7	10	McAfee	76%	36	170
11	2	Trend Micro	75%	13	61
12	N/A	Adobe	73%	45	212
13	13	EMC	71%	27	128
14	9	Apple	70%	15	69
15	14	Symantec	69%	40	191
16	10	Motorola	68%	14	68
17	17	IBM	66%	53	250
18	21	Sun Microsystems	65%	27	127
19	26	SAP	64%	13	61
20	26	T-Mobile	63%	15	71
21	26	BellSouth	62%	15	70
21	24	Microsoft	62%	85	399
21	18	Verizon Wireless	62%	36	171
24	30	Business Objects	61%	19	92
25	33	SunGard	61%	15	70
26	23	Novell	60%	16	74
27	25	Avaya	59%	19	92
27	16	Palm	59%	13	63
29	18	Nortel Networks	58%	18	85
29	30	Oracle (including Hyperion)	58%	46	218
31	N/A	Deloitte	56%	12	57
31	26	Sprint Nextel	56%	23	107
33	38	Qwest Communications	54%	14	66
33	38	Verizon Communications	54%	27	127
35	36	CA	52%	24	111
36	35	Cognos	51%	18	85
37	30	AT&T (including Cingular)**	49%	50	235
38	40	Accenture	47%	13	60

*Combined value and reliability ratings. Percentage of IT executives rating vendor as excellent or good.

**Cingular ranked 38th in the 2006 Vendor Value survey