Vendor Value Survey: The Big Picture

By Allan Alter  |  Posted 11-15-2007

Vendor Value Survey: The Big Picture

The "Big Picture" charts are the heart of the Vendor Value survey; they provide ratings of 38 vendors on eight different value factors, along with data on what kinds of products and services are being used by their customers. This year, online readers can sort the data for the first time.

The Big Picture charts presents ratings for overall value , and the " value " and " reliability " factors that make up that score. (IT executives rank their vendors "excellent," "good," "fair" and "poor", and the percent of customers that rate them as "excellent" or "good" makes up the score.) Respondents are also asked about their loyalty to their vendors; because it is based on a yes/no question, this score is not averaged into the overall rating.

Value:

  • Meeting my company's expectations for increasing revenues (or achieving mission, if not-for-profit)
  • Meeting my company's expectations for lowering business or IT costs
  • Solving the business problem their products or services were purchased or engaged to solve
  • Meeting my company's ROI (business value) expectations

Reliability:

  • Meeting commitments to my company on time and budget
  • Being flexible and responsive to my company's needs
  • Meeting my company's quality expectations for their products and services

Loyalty:

  • If you had a choice, would you continue to do business with the vendor? (yes, no)

Respondents are also asked about the nature of the relationship they have with their vendor during the past 12 months. These relationships include consulting, outsourcing, telecommunications services, hardware, software and security.

Next Page: Overall

Overall

To sort the data by rank, rating or alphabetical order, click on any column heading.

Overall

Overall Rank 2007Overall Rank 2006VendorOverall rating*
1 3 Red Hat 80%
2 N/A Google 79%
2 6 Hewlett Packard 79%
2 10 VeriSign 79%
5 14 Check Point Software 77%
5 5 Research in Motion 77%
7 3 Cisco Systems 76%
7 7 Citrix Systems 76%
7 7 Dell 76%
7 10 McAfee 76%
11 2 Trend Micro 75%
12 N/A Adobe 73%
13 13 EMC 71%
14 9 Apple 70%
15 14 Symantec 69%
16 10 Motorola 68%
17 17 IBM 66%
18 21 Sun Microsystems 65%
19 26 SAP 64%
20 26 T-Mobile 63%
21 26 BellSouth 62%
21 24 Microsoft 62%
21 18 Verizon Wireless 62%
24 30 Business Objects 61%
25 33 SunGard 61%
26 23 Novell 60%
27 25 Avaya 59%
27 16 Palm 59%
29 18 Nortel Networks 58%
29 30 Oracle (including Hyperion) 58%
31 N/A Deloitte 56%
31 26 Sprint Nextel 56%
33 38 Qwest Communications 54%
33 36 Verizon Communications 54%
35 36 CA 52%
36 35 Cognos 51%
37 30 AT&T (including Cingular)** 49%
38 40 Accenture 47%

*Combined value and reliability ratings. Percentage of IT executives rating vendor as excellent or good.

**Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Value

Value

To sort the data by rank, rating or alphabetical order, click on any column heading.

Value Ratings
The Vendor Value survey's "Value" ratings look at the four ways vendors provide business value to their customers. The percentages are the percent of respondents that gave the vendor an "excellent" or "good" rating, rather than "fair" or "poor."

Overall Rank 2007Overall Rank 2006VendorOverall rating*Meets expectations for increasing revenues*⿠RankMeets expectations for lowering costsRankSolves the business problem paid to solve*RankMeets ROI expectations*Rank
1 3 Red Hat 80% 79% 3 80% 1 82% 9 77% 5
2 N/A Google 79% 80% 2 77% 2 83% 8 79% 1
2 6 Hewlett Packard 79% 75% 6 75% 4 84% 6 77% 5
2 10 VeriSign 79% 81% 1 68% 10 86% 1 79% 1
5 14 Check Point Software 77% 76% 5 69% 8 85% 5 72% 12
5 5 Research in Motion 77% 77% 4 69% 8 86% 1 78% 3
7 3 Cisco Systems 76% 73% 7 64% 11 86% 1 75% 8
7 7 Citrix Systems 76% 73% 7 74% 5 84% 6 73% 11
7 7 Dell 76% 73% 7 77% 2 79% 12 78% 3
7 10 McAfee 76% 72% 10 72% 7 86% 1 76% 7
11 2 Trend Micro 75% 72% 10 73% 6 81% 10 74% 9
12 N/A Adobe 73% 69% 13 63% 12 80% 11 74% 9
13 13 EMC 71% 66% 16 61% 15 79% 12 70% 13
14 9 Apple 70% 72% 10 55% 22 79% 12 62% 19
15 14 Symantec 69% 66% 16 63% 12 77% 15 68% 14
16 10 Motorola 68% 69% 13 61% 15 76% 16 63% 17
17 17 IBM 66% 65% 19 59% 18 72% 21 65% 16
18 21 Sun Microsystems 65% 60% 24 55% 22 74% 18 66% 15
19 26 SAP 64% 67% 15 60% 17 73% 19 63% 17
20 26 T-Mobile 63% 62% 22 58% 19 65% 30 62% 19
21 26 BellSouth 62% 66% 16 56% 21 69% 24 62% 19
21 24 Microsoft 62% 63% 20 51% 28 76% 16 59% 25
21 18 Verizon Wireless 62% 62% 22 55% 22 71% 23 60% 23
24 30 Business Objects 61% 63% 20 53% 25 69% 24 54% 28
25 33 SunGard 61% 53% 31 49% 31 73% 19 52% 32
26 23 Novell 60% 52% 32 62% 14 67% 26 62% 19
27 25 Avaya 59% 54% 30 52% 27 67% 26 54% 28
27 16 Palm 59% 57% 27 58% 19 62% 32 60% 23
29 18 Nortel Networks 58% 57% 27 45% 34 66% 28 57% 26
29 30 Oracle (including Hyperion) 58% 59% 25 45% 34 72% 21 54% 28
31 N/A Deloitte 56% 58% 26 51% 28 57% 36 48% 36
31 26 Sprint Nextel 56% 51% 33 47% 32 66% 28 57% 26
33 38 Qwest Communications 54% 45% 37 53% 25 61% 33 54% 28
33 36 Verizon Communications 54% 55% 29 51% 28 65% 30 51% 33
35 36 CA 52% 51% 33 45% 34 56% 37 51% 33
36 35 Cognos 51% 48% 36 46% 33 60% 34 47% 37
37 30 AT&T (including Cingular)** 49% 45% 37 44% 37 59% 35 49% 35
38 40 Accenture 47% 50% 35 43% 38 55% 38 44% 38

*Combined value and reliability ratings. Percentage of IT executives rating vendor as excellent or good.

⿠Meets expectations for achieving mission (for non-for-profit organizations).

**Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Reliability

Reliability

To sort the data by rank, rating or alphabetical order, click on any column heading.

Reliability
The Vendor value survey's "Reliability" ratings look at three factors that make a vendor a good business partner. The percentages are the percent of respondents that gave the vendor an "excellent" or "good" rating, rather than "fair" or "poor".

Overall Rank 2007Overall Rank 2006VendorOverall rating*Meets commitments on time and on budget**RankIs flexible and responsive**RankMeets quality expectations**Rank
1 3 Red Hat 80% 81% 1 73% 4 85% 3
2 N/A Google 79% 79% 2 71% 7 84% 5
2 6 Hewlett Packard 79% 78% 5 78% 1 84% 5
2 10 VeriSign 79% 79% 2 77% 2 86% 2
5 14 Check Point Software 77% 78% 5 72% 5 90% 1
5 5 Research in Motion 77% 79% 2 66% 14 81% 8
7 3 Cisco Systems 76% 78% 5 75% 3 85% 3
7 7 Citrix Systems 76% 78% 5 70% 8 79% 12
7 7 Dell 76% 78% 5 70% 8 80% 10
7 10 McAfee 76% 76% 11 69% 11 81% 8
11 2 Trend Micro 75% 78% 5 72% 5 79% 12
12 N/A Adobe 73% 75% 12 69% 11 83% 7
13 13 EMC 71% 72% 13 70% 8 80% 10
14 9 Apple 70% 72% 13 68% 13 78% 14
15 14 Symantec 69% 71% 15 64% 16 76% 15
16 10 Motorola 68% 70% 16 63% 19 76% 15
17 17 IBM 66% 65% 20 64% 16 73% 17
18 21 Sun Microsystems 65% 67% 19 64% 16 71% 18
19 26 SAP 64% 61% 26 59% 21 67% 23
20 26 T-Mobile 63% 68% 17 65% 15 61% 30
21 26 BellSouth 62% 65% 20 57% 23 61% 30
21 24 Microsoft 62% 64% 23 51% 30 68% 20
21 18 Verizon Wireless 62% 61% 26 58% 22 68% 20
24 30 Business Objects 61% 65% 20 56% 25 65% 26
25 33 SunGard 61% 68% 17 63% 19 68% 20
26 23 Novell 60% 59% 31 54% 26 67% 25
27 25 Avaya 59% 64% 23 51% 30 69% 19
27 16 Palm 59% 60% 29 51% 30 62% 29
29 18 Nortel Networks 58% 60% 29 54% 26 64% 27
29 30 Oracle (including Hyperion) 58% 61% 26 49% 35 67% 23
31 N/A Deloitte 56% 62% 25 54% 26 63% 28
31 26 Sprint Nextel 56% 57% 32 57% 23 59% 32
33 38 Qwest Communications 54% 54% 34 53% 29 56% 34
33 36 Verizon Communications 54% 52% 35 50% 33 56% 34
35 36 CA 52% 57% 32 50% 33 54% 36
36 35 Cognos 51% 52% 35 44% 38 59% 32
37 30 AT&T (including Cingular)*** 49% 47% 37 48% 36 54% 36
38 40 Accenture 47% 46% 38 48% 36 42% 38

*Combined value and reliability ratings.

**Percentage of IT executives rating vendor as excellent or good.

***Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Loyalty

Loyalty

To sort the data by rank, rating or alphabetical order, click on any column heading.

Loyalty
The ultimate test of a vendor is whether its customers wish to continue to do business with them, even if they were not locked in any way. Unlike the other rating questions, respondents answered simply "yes" or "no."

Overall Rank 2007Overall Rank 2006VendorOverall rating*If had choice, would continue to do business (yes)Rank
1 3 Red Hat 80% 97% 1
2 N/A Google 79% 95% 2
2 6 Hewlett Packard 79% 92% 8
2 10 VeriSign 79% 94% 4
5 14 Check Point Software 77% 94% 4
5 5 Research in Motion 77% 94% 4
7 3 Cisco Systems 76% 95% 2
7 7 Citrix Systems 76% 93% 6
7 7 Dell 76% 89% 12
7 10 McAfee 76% 91% 10
11 2 Trend Micro 75% 92% 8
12 N/A Adobe 73% 91% 10
13 13 EMC 71% 89% 12
14 9 Apple 70% 86% 18
15 14 Symantec 69% 87% 16
16 10 Motorola 68% 87% 16
17 17 IBM 66% 88% 15
18 21 Sun Microsystems 65% 85% 19
19 26 SAP 64% 89% 12
20 26 T-Mobile 63% 73% 33
21 26 BellSouth 62% 83% 23
21 24 Microsoft 62% 84% 21
21 18 Verizon Wireless 62% 84% 21
24 30 Business Objects 61% 83% 23
25 33 SunGard 61% 79% 27
26 23 Novell 60% 70 36
27 25 Avaya 59% 85% 19
27 16 Palm 59% 81% 25
29 18 Nortel Networks 58% 75% 31
29 30 Oracle (including Hyperion) 58% 79% 27
31 N/A Deloitte 56% 79% 27
31 26 Sprint Nextel 56% 71% 35
33 38 Qwest Communications 54% 73% 33
33 36 Verizon Communications 54% 79% 27
35 36 CA 52% 68% 37
36 35 Cognos 51% 80% 26
37 30 AT&T (including Cingular)** 49% 74% 32
38 40 Accenture 47% 62% 38

*Combined value and reliability ratings.

**Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Nature of Relationship

Nature of Relationship

Vendor's relationship to customers
Most vendors don't just provide hardware, software or services, but some mix of the three. This chart reveals what kind of products or services customers are buying from each vendor.

10-24% 25-49% 50-74% 75-100%

Overall Rank 2007Overall Rank 2006VendorOverall rating*ConsultantOutsourcerTelecomHardwareSoftwareSecurity
1 3 Red Hat 80%          
2 N/A Google 79%    
2 6 Hewlett Packard 79%      
2 10 VeriSign 79%        
5 14 Check Point Software 77%      
5 5 Research in Motion 77%      
7 3 Cisco Systems 76%  
7 7 Citrix Systems 76%      
7 7 Dell 76%      
7 10 McAfee 76%        
11 2 Trend Micro 75%      
12 N/A Adobe 73%          
13 13 EMC 71%    
14 9 Apple 70%        
15 14 Symantec 69%        
16 10 Motorola 68%    
17 17 IBM 66%  
18 21 Sun Microsystems 65%      
19 26 SAP 64%    
20 26 T-Mobile 63%      
21 26 BellSouth 62%          
21 24 Microsoft 62%    
21 18 Verizon Wireless 62%      
24 30 Business Objects 61%        
25 33 SunGard 61%
26 23 Novell 60%      
27 25 Avaya 59%    
27 16 Palm 59%        
29 18 Nortel Networks 58%  
29 30 Oracle (including Hyperion) 58%      
31 N/A Deloitte 56%        
31 26 Sprint Nextel 56%        
33 38 Qwest Communications 54%      
33 36 Verizon Communications 54%    
35 36 CA 52%      
36 35 Cognos 51%        
37 30 AT&T (including Cingular)** 49%    
38 40 Accenture 47%      

*Respondents identified all the ways they work with each vendor.

**Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Worked with during the past 12 months

Worked with during the

past 12 months">

To sort the data by rank, rating or alphabetical order, click on any column heading.

Customer base
Use this chart to see the percentage of respondents whose compaies uses this vendor now, or has used their products or services during the past twelve months.

Overall Rank 2007Overall Rank 2006VendorOverall rating*Worked with during the past 12 months (%)No. of respondents
1 3 Red Hat 80% 19 90
2 N/A Google 79% 17 80
2 6 Hewlett Packard 79% 59 280
2 10 VeriSign 79% 29 135
5 14 Check Point Software 77% 14 67
5 5 Research in Motion 77% 29 138
7 3 Cisco Systems 76% 72 338
7 7 Citrix Systems 76% 42 199
7 7 Dell 76% 64 301
7 10 McAfee 76% 36 170
11 2 Trend Micro 75% 13 61
12 N/A Adobe 73% 45 212
13 13 EMC 71% 27 128
14 9 Apple 70% 15 69
15 14 Symantec 69% 40 191
16 10 Motorola 68% 14 68
17 17 IBM 66% 53 250
18 21 Sun Microsystems 65% 27 127
19 26 SAP 64% 13 61
20 26 T-Mobile 63% 15 71
21 26 BellSouth 62% 15 70
21 24 Microsoft 62% 85 399
21 18 Verizon Wireless 62% 36 171
24 30 Business Objects 61% 19 92
25 33 SunGard 61% 15 70
26 23 Novell 60% 16 74
27 25 Avaya 59% 19 92
27 16 Palm 59% 13 63
29 18 Nortel Networks 58% 18 85
29 30 Oracle (including Hyperion) 58% 46 218
31 N/A Deloitte 56% 12 57
31 26 Sprint Nextel 56% 23 107
33 38 Qwest Communications 54% 14 66
33 38 Verizon Communications 54% 27 127
35 36 CA 52% 24 111
36 35 Cognos 51% 18 85
37 30 AT&T (including Cingular)** 49% 50 235
38 40 Accenture 47% 13 60

*Combined value and reliability ratings. Percentage of IT executives rating vendor as excellent or good.

**Cingular ranked 38th in the 2006 Vendor Value survey