Research Slideshow: Vendors That Deliver, Vendors You Can Trust

By Guy Currier  |  Posted 09-15-2010

Vendors That Deliver, Vendors You Can Trust

Tops for Value These five vendors have the highest ratings for overall value (percent respondents): WebEx (76 percent) Juniper Networks (75 percent) NetApp (72 percent) Cisco (72 percent) Seagate (72 percent)

Vendors That Deliver, Vendors You Can Trust

Vendors That Deliver, Vendors You Can Trust - Page 2

What do the value ratings mean? The ratings are derived for each vendor from the average percent of "good" and "excellent" responses they received in each of four value criteria.

Vendors That Deliver, Vendors You Can Trust - Page 2

Vendors That Deliver, Vendors You Can Trust - Page 3

Our four value measures Respondents rated their vendors on: 1. Their ability to help the enterprise increase revenue

Vendors That Deliver, Vendors You Can Trust - Page 3

Vendors That Deliver, Vendors You Can Trust - Page 4

Our four value measures Respondents rated their vendors on: 2. Their ability to help the enterprise lower costs

Vendors That Deliver, Vendors You Can Trust - Page 4

Vendors That Deliver, Vendors You Can Trust - Page 5

Our four value measures: Respondents rated their vendors on: 3. Their ability to solve specific business problems for the enterprise.

Vendors That Deliver, Vendors You Can Trust - Page 5

Vendors That Deliver, Vendors You Can Trust - Page 6

Our four value measures: Respondents rated their vendors on: 4. Their ability to deliver appropriate service or support levels to the enterprise.

Vendors That Deliver, Vendors You Can Trust - Page 6

Vendors That Deliver, Vendors You Can Trust - Page 7

Tops for Reliability These five vendors have the highest ratings for reliability (percent respondents) WebEx (81 percent) Cisco (81 percent) NetApp (80 percent) CDW (80 percent) Red Hat (79 percent)

Vendors That Deliver, Vendors You Can Trust - Page 7

Vendors That Deliver, Vendors You Can Trust - Page 8

What do the reliability ratings mean? The ratings are derived for each vendor from the average percent of "good" and "excellent" responses they received in each of three reliability criteria.

Vendors That Deliver, Vendors You Can Trust - Page 8

Vendors That Deliver, Vendors You Can Trust - Page 9

Our three reliability measures Respondents rated their vendors on: 1. Product quality

Vendors That Deliver, Vendors You Can Trust - Page 9

Vendors That Deliver, Vendors You Can Trust - Page 10

Our three reliability measures Respondents rated their vendors on: 2. Delivery on time and within budget

Vendors That Deliver, Vendors You Can Trust - Page 10

Vendors That Deliver, Vendors You Can Trust - Page 11

Our three reliability measures: Respondents rated their vendors on: 3. Ability to meet whatever service-level agreements are in place.

Vendors That Deliver, Vendors You Can Trust - Page 11

Vendors That Deliver, Vendors You Can Trust - Page 12

Tops in Customer Loyalty These five vendors have the greatest customer loyalty (percent respondents): APC (100 percent) Intel (97 percent) WebEx (95 percent) Seagate (95 percent) Cisco (94 percent)

Vendors That Deliver, Vendors You Can Trust - Page 12

Vendors That Deliver, Vendors You Can Trust - Page 13

How do we measure customer loyalty? We ask respondents, "If you had a choice would you continue to work with this vendor." The companies with the greatest percent of "yes" responses rank highest in customer loyalty.

Vendors That Deliver, Vendors You Can Trust - Page 13

Vendors That Deliver, Vendors You Can Trust - Page 14

Top Five IT Vendors Overall (percent respondents) WebEx (78 percent) Cisco (76 percent) NetApp (76 percent) Juniper Networks (75 percent) Red Hat (74 percent)

Vendors That Deliver, Vendors You Can Trust - Page 14

Vendors That Deliver, Vendors You Can Trust - Page 15

What do the overall ratings mean? The overall ratings are derived for each vendor from the average percent of "good" and "excellent" responses they received in each of our value and reliability criteria, plus the percent of "yes" responses they received in our loyalty criterion.

Vendors That Deliver, Vendors You Can Trust - Page 15