Research Slideshow: Vendors That Deliver, Vendors You Can Trust

Vendors That Deliver, Vendors You Can Trust

Tops for Value These five vendors have the highest ratings for overall value (percent respondents): WebEx (76 percent) Juniper Networks (75 percent) NetApp (72 percent) Cisco (72 percent) Seagate (72 percent)

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What do the value ratings mean? The ratings are derived for each vendor from the average percent of "good" and "excellent" responses they received in each of four value criteria.

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Our four value measures Respondents rated their vendors on: 1. Their ability to help the enterprise increase revenue

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Our four value measures Respondents rated their vendors on: 2. Their ability to help the enterprise lower costs

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Our four value measures: Respondents rated their vendors on: 3. Their ability to solve specific business problems for the enterprise.

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Our four value measures: Respondents rated their vendors on: 4. Their ability to deliver appropriate service or support levels to the enterprise.

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Tops for Reliability These five vendors have the highest ratings for reliability (percent respondents) WebEx (81 percent) Cisco (81 percent) NetApp (80 percent) CDW (80 percent) Red Hat (79 percent)

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What do the reliability ratings mean? The ratings are derived for each vendor from the average percent of "good" and "excellent" responses they received in each of three reliability criteria.

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Our three reliability measures Respondents rated their vendors on: 1. Product quality

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Our three reliability measures Respondents rated their vendors on: 2. Delivery on time and within budget

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Our three reliability measures: Respondents rated their vendors on: 3. Ability to meet whatever service-level agreements are in place.

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Tops in Customer Loyalty These five vendors have the greatest customer loyalty (percent respondents): APC (100 percent) Intel (97 percent) WebEx (95 percent) Seagate (95 percent) Cisco (94 percent)

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How do we measure customer loyalty? We ask respondents, "If you had a choice would you continue to work with this vendor." The companies with the greatest percent of "yes" responses rank highest in customer loyalty.

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Top Five IT Vendors Overall (percent respondents) WebEx (78 percent) Cisco (76 percent) NetApp (76 percent) Juniper Networks (75 percent) Red Hat (74 percent)

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What do the overall ratings mean? The overall ratings are derived for each vendor from the average percent of "good" and "excellent" responses they received in each of our value and reliability criteria, plus the percent of "yes" responses they received in our loyalty criterion.