Most Frequently Voted Excellent or Poor

By CIOinsight  |  Posted 11-14-2007

Vendor Value Survey: Top Ten Charts

Additional quick peeks at the biggest winners and losers in the Vendor Value survey:

Most Frequently Voted Excellent or Poor
Although our ratings report the percentages who rate a vendor as either "excellent" or "good," the respondents are given four choices: "excellent," "good," "fair" and "poor". This is the one set of charts in our survey that reveals who received the highest percentage of "excellent" votes, and who was rated "poor" most frequently. Click here to see which ten vendors received the most kudos, and which ten are cellar dwellers.

Best at Value and Reliability
Our "Value" ratings examine how well vendors meet their customers' expectations for increasing revenues, lowering costs, solving business problems, and delivering ROI. "Reliability" ratings indicate what it's like to work with a vendor: meeting commitments, flexibility and meeting quality expectations. This chart provides a quick summary of the ten vendors that do best in each category.

Best and Worst at Customer Loyalty
Each year, respondents are asked which vendors they would willingly continue to do business with, and which ones they'd drop if they could.

Alphabetical Order
A convenient listing of all 38 vendors' overall scores, and how much they improved (or declined) since last year. The good news: the ratio of companies that improved to those that declined is two to one.

Next Page: Most Frequently Voted Excellent or Poor

Most Frequently Voted Excellent or Poor

Most Frequently Voted Excellent or Poor

These numbers reveal which companies are doing especially well by customers and which are doing especially poorly. The same five companies top the "excellent" lists, with Google displacing Apple to emerge No. 1. Apple's customers recorded a dropoff of five points or more. Also noteworthy: Despite all the security problems companies are facing, three security software companies--Check Point, McAfee and VeriSign--received enough excellent marks to make the lists. As for "poor ratings," the good news here is that the average "poor" scores for the firms on those lists declined by three or four percentage points. Accenture, which ranked lowest in this year's survey, also fared worst here.

 

Companies with Highest Percentage of Excellent Ratings

Overall
RankVendorScore
1 Google† 33%
2 Apple 30%
3 Cisco Systems 27%
3 Adobe† 27%
5 Red Hat 26%
6 McAfee 25%
7 Research in Motion 24%
7 Hewlett Packard 24%
9 Dell 22%
9 Check Point Software 22%
9 VeriSign 22%

†Not in 2006 vendor value survey

 

Value
RankVendorScore
1 Google† 35%
2 Apple 29%
3 Red Hat 27%
4 Adobe† 26%
4 Cisco Systems 26%
6 McAfee 25%
6 Research in Motion 25%
8 Hewlett Packard 23%
9 Check Point Software 22%
9 Dell 22%

†Not in 2006 vendor value survey

 

 

Reliability
RankVendorScore
1 Google† 31%
2 Apple 30%
3 Cisco Systems 29%
4 Adobe† 28%
5 Hewlett Packard 25%
5 McAfee 25%
5 Red Hat 25%
8 Research in Motion 23%
8 Dell 23%
10 Check Point Software 22%
10 VeriSign 22%

†Not in 2006 vendor value survey

 

Companies with Highest Percentage of Poor Ratings

Overall
RankVendorScore
1 Accenture 20%
2 Qwest Communications 15%
3 CA 14%
3 Sprint Nextel 14%
5 AT&T (including Cingular) 13%
5 Oracle (including Hyperion) 13%
7 Deloitte† 12%
7 Verizon Communications 12%
9 SunGard 11%
10 Cognos 10%
10 MicroSoft 10%

†Not in 2006 vendor value survey

 

Value
RankVendorScore
1 Accenture 21%
2 CA 14%
2 Oracle (including Hyperion) 14%
2 Qwest Communications 14%
5 SunGard 13%
5 AT&T (including Cingular) 13%
7 Deloitte† 12%
7 Sprint Nextel 12%
9 Cognos 11%
10 MicroSoft 10%
10 Verizon Communications 10%

†Not in 2006 vendor value survey

 

Reliability
RankVendorScore
1 Accenture 18%
2 Qwest Communications 17%
3 Sprint Nextel 16%
4 CA 15%
5 AT&T (including Cingular) 14%
5 Verizon Communications 14%
7 Deloitte† 11%
7 MicroSoft 11%
7 Oracle (including Hyperion) 11%
7 Palm 11%

†Not in 2006 vendor value survey

Next Page: Best at Value and Reliability

Best at Value and Reliability

Best at Value and Reliability

It's hard to beat free--which explains why Google, with its free search engine and tools, rises to the top for value. What's remarkable is that the other top 10 vendors come so close.

Value: Average of ratings for increasing revenues and lowering costs as expected, solving the business problem paid to solve, and meeting ROI expectations. Reliability: Average of ratings for meeting commitments on time and on budget, being flexible and responsive, and meeting respondents' quality expectations.

Value Top Top 10*
RankVendorScore
1 Google 80%
1 Red Hat 80%
3 VeriSign 79%
4 Hewlett Packard 78%
4 Research in Motion 78%
6 Citrix Systems 76%
6 Dell 76%
6 McAfee 76%
9 Check Point Software 75%
9 Trend Micro 75%

*Percentage of IT executives rating vendor as excellent or good.

 

Reliability Top 10*
RankVendorScore
1 Check Point Software 80%
1 Hewlett Packard 80%
1 Red Hat 80%
1 VeriSign 80%
5 Cisco Systems 79%
6 Google 78%
7 Adobe 76%
7 Citrix Systems 76%
7 Dell 76%
7 Trend Micro 76%

*Percentage of IT executives rating vendor as excellent or good.

Next Page: Best and Worst Customer Loyalty

Best and Worst Customer Loyalty

Best and Worst at Customer Loyalty

Customer loyalty is rising. The average loyalty score for all companies we surveyed rose to 84 percent, the highest since 2003. Last year, only five firms earned loyalty grades of 90 percent or higher; this year, 11 companies did. Loyalty leader Red Hat score gained seven points; Accenture scored lowest again.

% Yes
RankVendorScore
1 Red Hat 97%
2 Cisco Systems 95%
2 Google† 95%
4 Check Point Software 94%
4 VeriSign 94%
6 Citrix Systems 93%
6 Research in Motion 93%
8 Hewlett Packard 92%
8 Trend Micro 92%
10 Adobe† 91%
10 McAfee 91%

†Not in 2006 vendor value survey

 

% No
RankVendorScore
1 Accenture 38%
2 CA 32%
3 Novell 30%
4 Sprint Nextel 29%
5 Qwest Communications 27%
5 T-Mobile 27%
7 AT&T (including Cingular) 26%
8 Nortel Networks 25%
9 Deloitte† 21%
9 Oracle (including Hyperion) 21%
9 SunGard 21%
9 Verizon Communications 21%

†Not in 2006 vendor value survey

Next Page: Two to One Improvement

Two to One Improvement

Last year's slide has been reversed: The 2006 Vendor Value Survey reported that by three to one, most companies' overall ratings declined instead of improved. This year, 23 vendors improved their scores while 10 fell. (The other vendors either had no change, or were not included in the 2006 survey.) Check Point Software and VeriSign were the big winners, with nine-point increases; SAP increased by seven points. But Palm, which gained nine points in 2006, surrendered most of that gain this year.

VendorOverall rating 2007Change from 2006Overall rating 2006
Accenture 47% 4 43%
Adobe 73% ° °
Apple 70% -3 73%
AT&T 49% -7 56%
Avaya 59% 1 58%
BellSouth 62% 5 57%
Business Objects 61% 5 56%
CA 52% 1 51%
Check Point Software 77% 9 68%
Cisco Systems 76% -1 77%
Citrix Systems 76% 2 74%
Cognos 51% -1 52%
Dell 76% 2 74%
Deloitte 56% ° °
EMC 71% 2 69%
Google 79% ° °
Hewlett Packard 79% 4 75%
IBM 66% 0 66%
McAfee 76% 6 70%
Microsoft 62% 3 59%
Motorola 68% -2 70%
Nortel Networks 58% -7 65%
Novell 60% 0 60%
Oracle (including Hyperion) 58% 2 56%
Palm 59% -8 67%
Qwest Communications 54% 5 49%
Red Hat 80% 3 77%
Research in Motion 77% 1 76%
SAP 64% 7 57%
Sprint Nextel 56% -1 57%
Sun Microsystems 65% 4 61%
SunGard 61% 7 54%
Symantec 69% 1 68%
T-Mobile 63% 6 57%
Trend Micro 75% -5 80%
VeriSign 79% 9 70%
Verizon Communications 54% 3 51%
Verizon Wireless 62% -3 65%
Total Average 65% 2 63%

Rate Lower Than 2006

Rate Higher Than 2006