Trends Slideshow: Big Changes Ahead for IT

By Edward Cone  |  Posted 04-26-2010

Big Changes Ahead for IT

1. Fewer than 25% of employees currently within IT will remain.

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2. Many activities will devolve to business units, be consolidated with other central functions such as HR and finance, or be externally sourced.

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3. CIOs face the choice of expanding to lead a business shared service group, or seeing their position shrink to managing technology delivery.

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4. Several trends in IT demand and supply will change how organizations use technology to create value, and the roles, structure and skills of the IT function.

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5. Demand Side: Rise of the Knowledge Worker Widespread transaction automation and outsourcing, and the resulting shift in retained skills, mean almost everyone is becoming a knowledge worker.

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6. Demand Side: Ubiquitous DataThe rise of "smart" mobile devices and "ubiquitous sensing" will drive an exponential increase in data volume and throughput.

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7. Demand Side: Social Media The way customers and consumers learn about products and interact with companies is changing fundamentally.

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8. Demand Side: Emerging Market Growth Shifting global demand means emerging markets will be main source of growth, eventually reaching the scale of developed markets.

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9. Demand Side: Efficiency Shortfalls The corporate center (IT, Finance, HR, Supply Chain, Procurement, etc.) is reaching the limits of efficiency in its current functionally-oriented form.

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10. Demand Side: Tech-Savvy Workforce Technology knowledge and confidence in the workforce is broadening but losing its depth (more employees understand how to exploit technology, fewer have a deep technical expertise).

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11. Supply Side: Technology as a Service Infrastructure and applications are becoming available as virtualized, configurable, and scalable services in the cloud, or will to adopt licensing structures to mimic a service.

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12. Supply Side: The Industrialized, Externalized Back Office Industry standards will emerge for back-office business processes that are then delivered by external providers.

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13. Supply Side: A Blueprint for Service Delivery ITILv3 provides a pathway to reorienting IT around service delivery.

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14. Supply Side: Desktop Transformation Virtualization, SaaS, and unified communications combined with greater workforce mobility triggers a "transformation of the desktop," enabling device-agnostic service delivery.

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15. Important but not transformative trends: Green IT, greater government intervention in the economy.

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