Nine Tough Questions That Your Board Will Ask

By Dennis McCafferty  |  Posted 06-27-2013

Nine Tough Questions That Your Board Will Ask

"How Will IT Change the Competitive Landscape of our Industry?" You need to define the competition and what it's doing, and explain how harnessing tech will deliver unique value to get the edge on market share.

Nine Tough Questions That Your Board Will Ask

Nine Tough Questions That Your Board Will Ask

"What Will It Take to Exceed Customer Expectations in the Digital World?" Consumers are more tech-savvy than ever—and less easily impressed. Indicate how your tech initiative will exceed expectations standards in terms of positive customer engagement, value and more.

Nine Tough Questions That Your Board Will Ask

Nine Tough Questions That Your Board Will Ask

"Are Business Plans Aligned so That Tech Reaches its Potential to Improve Performance?"  Tell them how you're working with business to ensure the tech will drive more revenue, reduce costs and risk. Toss in metric-based projections that are appealing—and achievable.

Nine Tough Questions That Your Board Will Ask

Nine Tough Questions That Your Board Will Ask

"Does our Tech-Investment Portfolio Reflect the Potential for Opportunities—and Threats?"  Demonstrate how you rebalance the portfolio every quarter to strike the right balance, while taking advantage of rapidly changing market and technology trends.

Nine Tough Questions That Your Board Will Ask

Nine Tough Questions That Your Board Will Ask

"How Will IT Improve Our Operational and Strategic Agility?"  You can do this by reducing the number of IT systems required, improving data quality, applying lean management to optimize IT delivery and buying processing capacity on demand in the cloud.

Nine Tough Questions That Your Board Will Ask

Nine Tough Questions That Your Board Will Ask

"Do We Have the Capabilities to Deliver Value From IT?"  The right answer: Tech alone delivers no value. Then summarize how you've done due diligence to drive home business-minded value points within all tech initiatives.

Nine Tough Questions That Your Board Will Ask

Nine Tough Questions That Your Board Will Ask

"How Are We Holding People Accountable for IT?"  With an IT operations map, you can point out whom IT is working with in all departments to ensure checkpoints are being executed on app development, data quality, business integration and so on.

Nine Tough Questions That Your Board Will Ask

Nine Tough Questions That Your Board Will Ask

"Are We Comfortable With Our Risk Level?"  No one is ever 100% comfortable. Breaches happen. Good companies manage the full range of risks so potential damage is minimalized and root causes are swiftly found—and removed.

Nine Tough Questions That Your Board Will Ask

Nine Tough Questions That Your Board Will Ask

"Are We Making the Most of Our Technology Story?"  Address how you're in direct contact with key analysts, clients, regulators, shareholders and even media members to raise awareness of your organization's distinct tech accomplishments.

Nine Tough Questions That Your Board Will Ask