Ten Essential Leadership Qualities of a CIO

By Dennis McCafferty  |  Posted 04-16-2013

Ten Essential Leadership Qualities of a CIO

Constant Customer Focus  Treat internal departments as a true client, and manage technology like a business.

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Promote Utility  As opposed to being swayed by the latest, greatest hype, drive toward this simple value judgment of proposed tech: How will it make us operate better, smarter, faster or cheaper?

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Develop Deep Understanding  Research and interact with colleagues organization-wide—from employees to top execs—to cultivate a total awareness of how IT can best-serve all users.

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Reach for Your Inner Physician  The best way to sell a tech initiative is to clearly demonstrate to users how it's going to "ease their pain."

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Spark Enthusiasm  You won't get buy-in from your IT teams or other senior managers if you don't convey a genuine passion for what you're proposing.

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Encourage "Show, Don't Tell"  Meaning if your team members want to give up on a tech proposal, push them to define root causes and impact instead of just saying "It won't work."

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Lead Change But Don't Create Enemies  Sure, assuming the role of change leader is great. But ruffling feathers along the way will come back to haunt you.

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Convey a Greater Purpose   IT teams get motivated when they know there's more at stake than simply getting through another day.

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Dual Roles  While strategic, long-range projects are essential, so is daily IT oversight. You must set aside time for both.

Ten Essential Leadership Qualities of a CIO

Ten Essential Leadership Qualities of a CIO

Be the Boss You Always Wanted to Have  Demonstrate compassion, fairness and cool under pressure. Be quick to credit your IT teams for successes, but take responsibility for failures.

Ten Essential Leadership Qualities of a CIO