Ten Ways to Practice Perfection with Your IT Teams

By Dennis McCafferty  |  Posted 10-31-2012

Ten Ways to Practice Perfection with Your IT Teams

1. Don't Ask Employees to Take on Everything
Instead, have them identify the 20 percent of skills to practice on that will deliver 80 percent in department value.

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2. Increase Difficulty Gradually
Skill perfection is achieved when broken down and taken on in parts, in order of increasing complexity.

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3. Label the Skills
Use easy-to-remember names for each skill to practice - and make sure this identification stays the same.

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4. Unify Directives
Instructional guidelines from multiple supervisors must be consistent across the board.

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5. Don't Assume Feedback Is Understood
Ask recipients to summarize what you said and list action points.

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6. Limit the Feedback You Give
People can only take on a select amount of corrective action at once.

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7. Learn by Example
Use one team member's well-practiced skills as a model to enhance the speedy transfer of this skill to others on staff.

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8. Normalize Errors
When employees know they can fail, they'll work harder to succeed.

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9. Taking Ownership
Teach teams to identify their own errors and correct and coach themselves.

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10. Make It Fun
Take advantage of competition to cultivate engagement within a culture of improvement.

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