IT Spends Too Much Time on 'Firehouse Duty'

By Dennis McCafferty  |  Posted 03-12-2013

IT Spends Too Much Time on 'Firehouse Duty'

Firehouse  IT managers say their department deals with 20 unexpected issues each week.

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

Team Effort  Each of those issues takes an average of one hour to solve, typically with the involvement of five staff members.

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

Treading Water  Only 8% of the tech department’s total time is allotted to proactive, improvement efforts, such as capacity planning, problem prevention and data management.

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

Reactive Mode  30% of IT’s time is spent responding to application quality problems, data center issues, performance situations and service outages.

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

Hot (and Bothered) Line  82% of tech managers admit that there are times their department does not recognize or discover performance problems until users call to complain.

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

Weekly IT Issues
Network slowdowns and outages: 46%
Poorly performing apps: 43%
Unanticipated change requests: 42%
Equipment failure: 38%
Change quality issues: 37%

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

Virtualization Situation  80% of IT managers who use virtual machines can name at least one struggle they’ve had with the management of these machines.

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

Inflated Expectations  37% have had problems with management “believing in the hype” from virtualization vendors.

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

What Would Help?
Additional employee training: 61%
Improved capacity management: 54%
Larger IT department: 47%

IT Spends Too Much Time on 'Firehouse Duty'

IT Spends Too Much Time on 'Firehouse Duty'

Room to Grow  Only 11% of tech managers believe their organization’s current capacity management process is “most mature.”

IT Spends Too Much Time on 'Firehouse Duty'