Managed Services Options Growing for Enterprises

By Dennis McCafferty  |  Posted 01-07-2013

Managed Services Options Growing for Enterprises

Market Entry  One half of channel firms say they now provide managed services either exclusively or as part of a broader business portfolio, up from four of 10 companies in 2011.

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Authoritative Stance  About four in 10 firms characterize themselves as "skilled experts" in managed services.

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Room for Improvement  Only 9% consider themselves "early" in their managed-services learning curve cycle.

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Growth Spurt  Just under two-thirds of these companies see managing services as an escalating share of overall revenue over the next five years.

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Bread Winner  17% of these companies expect managed services to account for 75% or more of their total revenue over the next five years.

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Growth Drivers?  The factors driving this growth include protecting customer base (61%), increasing sales (57%) and improving services utilization rates (52%).

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Transition Steps  The steps needed to transition to managed services include sales rep retraining (51%), tech staff retraining (50%) and sales compensation model restructuring (50%).

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Living Large  The managed services offered by large channel firms include database management (88%), server management (83%) and application management (82%).

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Retention Effort  Three of 10 firms providing managed services say at least 60% of their customers renew their contracts.

Managed Services Options Growing for Enterprises

Managed Services Options Growing for Enterprises

Hesitation Factor  Four of 10 channel firms not offering managed services are waiting to see the impact that cloud computing has on the market.

Managed Services Options Growing for Enterprises