Increasing Performance With Monitoring Solutions

By Don Reisinger  |  Posted 05-20-2013

Increasing Performance With Monitoring Solutions

What Makes Monitoring Important? The most important factor in monitoring and managing corporate services is quicker resolution of problems, and 13% of IT decision-makers say it is their top concern.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

Better Performance, Too  One of the positive things about monitoring services is that they can be kept at the highest level of performance. That's why 10% of IT decision-makers say optimizing performance is their chief goal when it comes to management and monitoring.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

Concerned About Ownership Fragmentation   In order for services to be monitored, the parties need to know who owns them. And there's where the problem lies. According to IT decision-makers, 30% of infrastructure management and monitoring tools are owned by domain experts.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

Uh, I Have No Idea  An alarming 10% of respondents have no clue who owns the infrastructure management and monitoring tools in their offices.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

Consolidation Is Still Far Off  Software consolidation is often the first step in monitoring. The trouble is that 32% of IT decision-makers in North America have only just begun to consolidate the tools necessary to improve monitoring.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

A Select Few Are Ahead of the Pack  14% of IT decision-makers say their management software tools are consolidated and provide full, end-to-end visibility.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

Service Availability Is Easy to Monitor  More than eight in 10 IT decision-makers are currently able to monitor service availability, and 18% plan to add that capability in the next 24 months.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

What About the End User?  Just 51% of IT decision-makers are capable of monitoring the end-user experience with their current tools.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

Most-Desired Monitoring Is Productivity  Ensuring that employees are doing their jobs is the most-desired monitoring function. In fact, 49% of respondents say it's the monitoring function they'd like to implement within the next two years.

Increasing Performance With Monitoring Solutions

Increasing Performance With Monitoring Solutions

An Eye On ROI  So far, the ROI of monitoring has been middling, with 35% of IT decision-makers characterizing the monitoring ROI as "fair" and 31% characterizing it as "poor."

Increasing Performance With Monitoring Solutions