| HOME > RSS Feeds > Case Studies | ||
| Add To: | 
|
 |
This agency-wide transition has wide-ranging goals, including modernizing e-mail and calendar infrastructure; integrating collaborative tools; and facilitating synchronization with mobile devices to support the National Oceanic and Atmospheric Administration's mission nationwide.
How AAA Regional Office Routes Members to Effective Customer Service
A new member service infrastructure connects the organization's contact center with branch offices so that AAA Western and Central New York can provide phone, IM and email service to its 850,000 members.
How Firewire Surfboards Refined Its 3D Order Customization
Due to the complexity of Firewire's raw materials and production processes, its custom board design service was placing a significant burden on the company's computer-aided design (CAD) capacity. While Firewire was able to provide custom designing for its select international team of surfers, offering the same level of custom designs to the market at large would have created a major backlog and bottleneck for its CAD.
How Deckers Used a Mobile Application to Build Customer Traffic
The footwear company’s e-commerce team worked closely with the IT organization to develop a customer-facing mobile app that tied directly into its e-commerce platform, boosting customer traffic for its brands, including Teva and UGG Australia. In fact, IT was instrumental in driving development of the middleware that was necessary to connect the customer-facing solution with Deckers’ Oracle platform.
Seattle Children's Hospital's Latest IT Project Meets with Universal Acceptance
The hospital wanted an infrastructure that would allow staff to access any computer and pull up their own desktops within seconds, securely and reliably. It ended up adopting a centralized virtual desktop infrastructure (VDI) with zero-client desktop devices that are designed to replace PCs.
Lender Processing Services Company Turns to the Cloud for Uptime Assurances
LPS Default Title Closing, a division of Lender Processing Services (LPS), expedites the default title and closing process for clients around the clock and around the world. Because it can't afford downtime with any of its applications, the company pursued a cloud-based disaster recovery solution.
How The Christian Science Monitor Moved Email to the Cloud
While the switch from Microsoft Exchange to Google Apps took about three hours, managing the change took longer. Certain features, like moving recurring meetings from Outlook to Google Apps, had to be transitioned by users, and some less computer-savvy staffers needed more training.
Business Analytics Helps Pizza Chain Manage the Dough
Papa Gino's Pizzeria, a 280-restaurant chain, needed to move beyond static spreadsheets to enable restaurant managers to make decisions on the go. A business analytics solution enables managers to harness all of the relevant performance data and then measure this data against the company's performance goals.
Bally Total Fitness Gets Its CRM Into Shape
Bally Total Fitness CIO Guy Thier needed to find a CRM solution that would play nice with the company's 30-year-old legacy systems residing on an AS 400 server. And that was just the beginning.
The Multigenerational Workforce: BYOD at Unisys
Unisys is developing a BYOD (bring your own device) program that accommodates workers but also protects the company’s interests and security requirements. Employees can use a smartphone or tablet of their choice as long as they abide by an acceptable-use agreement.
Apple iPhones, iPads Embraced for Napa County's Mobile Workers
Gary Coverdale, Chief Information Security Officer for Napa County, needed to meet the demands from mobile workers to use Apple iPhones and iPads on the job, while ensuring the levels of security required by the county's 26 different agencies. Find out how he did it.
CIO to CFO: What I Really Need is $868,000
Trident Marketing's CIO Brandon Brown had a tough sell: He needed to convince his company's CFO to invest nearly $1 million in the company's phone infrastructure in order to save money and increase profits. Find out how his case -- and the resulting deployment -- proved him right.
The New CIO's First Steps
Duane Anderson took on his first CIO role in mid-2009 when he joined ad agency Marquette Group and its sister agency USMotivation. His first steps? Focus on defining the present and future state of IT and strengthen governance in his organization.
Flextronics: Keeping IT Running On 'Just Enough'
Keeping your IT operations lean during periods of business growth will help prepare you for the next economic downturn. Flextronics SVP/CIO David Smoley shares his top three priorities for keeping IT running at its best during good times and bad.
BMW Manufacturing Rolls With Wireless Upgrade
The Spartanburg, S.C., automaker needed to improve communications for its 7,000 on-site workers. A combination of cellular and VoIP services -- including the deployment of 2,000 new wireless handsets -- makes it easier than ever for employees to keep in touch as they build BMW X3, X5 and X6 vehicles.
How Hyatt Makes Workforce Management Sizzle
CIO Mike Blake says the first step in successfully automating business processes requires knowing exactly which problems you're trying to solve. Find out what else he recommends after his experiences deploying a workforce management automation solution at 400 Hyatt locations worldwide.
How Google Apps is Empowering 19,000 Rentokil Employees
Rentokil Initial, a global enterprise with more than 76,000 employees, was an IT executive's nightmare. Find out how a project that began as an E-mail upgrade ended up changing the ways in which the company's dispersed workers collaborate.
Chevy Volt: Does Your Car Have its Own IP Address?
The Chevrolet Volt is one of the most technically advanced cars on the market. It is currently 40 percent software (with approximately 10 million lines of code) and has more than 100 electronic controls. Learn about the system behind the system.
Document Management: How Purging Paper Boosts Bottom Line
Maya Assurance, which provides liability insurance for taxis, limousines, and related vehicles, estimates it has saved $1.8 million since implementing a new document management system.
Business Analytics: Turning IP Into Opportunity
North Carolina State University's Office of Technology Transfer is piloting an advanced analytics tool it developed with IBM to maximize its return on research investments. The & Big Data& effort can work for any enterprise looking to mine rich databases of information with limited staff resources.