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A massive remake of Britain’s National Health Service systems provides BT with a test of its new abilities.
How IT Transformed BT
Led by its technology organization, BT remade itself from a legacy telco into an innovative global communications services company.
How the Mighty Fall? Yahoo`s Embarrassing Web Errors
Our correspondent finds himself unable to heed his mother's advice about not saying anything at all if you can't say something nice. Or maybe Yahoo is right and that necktie really does cost $27,000?
5 Big Companies That Got Knowledge Management Right
Five companies demonstrate how organizations of various shapes and sizes overcame the deployment challenges to share knowledge within their enterprises.
Refurbishing Old Data Center Provides Big Savings
Nationwide reduced data center floor space and power use, extending a facility's life by at least two years.
Is a $402M Deal With IBM Paying Off?
University of Pittsburgh Medical Center had runaway growth in its server and storage infrastructure. Here's what it did.
Valero Pumped On SOA
The energy giant turned to service-oriented architecture to integrate its disparate applications and, ultimately, let business users build their own software.
Will Mobile Banking Take Off?
In search of customer loyalty, Wells Fargo joins the mobile banking brigade.
Man in the Middle
A mixture of youth and experience lets Jun Ying bring value to Coke in developing its successful Web presence.
The Innovator
Max Mancini is charged with keeping eBay nimble, creative and ahead of the technology curve. It's not as easy as it sounds.
The Corporate Citizen
Brennon Marcano hopes to change the way companies outsource IT services and give underprivileged youth a fresh start in technology.
SOA: How One Electric Company Stepped Into the Light
Southside Electric powered up SOA to more quickly handle service calls.
ITIL Set for a Facelift
An ITIL facelift is due in the spring.
Surviving Valentine's Day at 1-800-Flowers.com
It's all about testing the systems and having a cutoff for changes, says a technologist sitting in the midst of a tenfold spike in traffic.
For Johnson Johnson, ITIL Means No More I.T. Tears
After federalizing its global IT operations, the global healthcare giant is cutting costs and improving service through its & Process Excellence& methodology.
British Telecom's Tech Transformation
PLM: Boeing's Dream, Airbus' Nightmare
Product life-cycle management is helping to get Boeing's 787 off the ground, but is a key factor in Airbus' A380 delays.
Amazon at Your Service
Amazon.com is opening up its technology platform to become a provider of storage, computing and other services. The hosting business may never be the same.
Hosted IT: When Simple Won't Do
The complexity of many cutting-edge applications demands the resources of a full-service vendor.
GM Outsourcing Overhaul, 1 Year Later
After spending a decade with basically a single outsourcer--EDS--GM last year tapped a half-dozen technology partners to run various technology operations. Here's how it's going so far.