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<title>Case Studies - RSS Feed</title>
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<lastBuildDate>Mon, 13 Feb 2012 14:37:29 -0500</lastBuildDate>
<pubDate>Mon, 13 Feb 2012 14:37:29 -0500</pubDate>
<item><title>NOAA's Messaging Platform Moves to the Cloud</title>
<pubDate>Wed, 04 Jan 2012 20:52:55 -0500</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/NOAAs-Messaging-Platform-Moves-to-the-Cloud-402432/?kc=rss</link>
<description><![CDATA[This agency-wide transition has wide-ranging goals, including modernizing e-mail and calendar infrastructure; integrating collaborative tools; and facilitating synchronization with mobile devices to support the National Oceanic and Atmospheric Administration's mission nationwide.   -  The mission of NOAA, the National Oceanic and Atmospheric Administration (Washington, D.C.), is to understand and predict changes in the Earth's environment--from the depths of the oceans to the surface of the sun--and to conserve and manage coastal and marine resources.
In June 2011, NOAA announce...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/NOAAs-Messaging-Platform-Moves-to-the-Cloud-402432/?kc=rss</guid>
</item>
<item><title>How AAA Regional Office Routes Members to Effective Customer Service</title>
<pubDate>Mon, 05 Dec 2011 17:20:17 -0500</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/How-AAA-Regional-Office-Routes-Members-to-Effective-Customer-Service-167640/?kc=rss</link>
<description><![CDATA[A new member service infrastructure connects the organization's contact center with branch offices so that AAA Western and Central New York can provide phone, IM and email service to its 850,000 members.   -  AAA Western and Central New York covers 22 counties, has 650 employees (including 23 IT staff), 850,000 members, and averages 6.5 million member calls a year. Currently, the organization is integrating a member service infrastructure that connects the contact center and branch offices, in order to s...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/How-AAA-Regional-Office-Routes-Members-to-Effective-Customer-Service-167640/?kc=rss</guid>
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<item><title>How Firewire Surfboards Refined Its 3D Order Customization</title>
<pubDate>Mon, 21 Nov 2011 12:06:15 -0500</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/How-Firewire-Surfboards-Refined-Its-3D-Order-Customization-711250/?kc=rss</link>
<description><![CDATA[Due to the complexity of Firewire's raw materials and production processes, its custom board design service was placing a significant burden on the company's computer-aided design (CAD) capacity. While Firewire was able to provide custom designing for its select international team of surfers, offering the same level of custom designs to the market at large would have created a major backlog and bottleneck for its CAD.   -  Firewire Surfboards, based in Carlsbad, CA, has been allowing its customers for years to interactively modify certain surfboard designs online to meet their own specifications, before placing their orders. This has been done via an online 3D customization system called ShapeLogic.
However, there we...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/How-Firewire-Surfboards-Refined-Its-3D-Order-Customization-711250/?kc=rss</guid>
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<item><title>How Deckers Used a Mobile Application to Build Customer Traffic</title>
<pubDate>Wed, 09 Nov 2011 12:21:11 -0500</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/How-Deckers-Used-a-Mobile-Application-to-Build-Customer-Traffic-872531/?kc=rss</link>
<description><![CDATA[The footwear companys e-commerce team worked closely with the IT organization to develop a customer-facing mobile app that tied directly into its e-commerce platform, boosting customer traffic for its brands, including Teva and UGG Australia. In fact, IT was instrumental in driving development of the middleware that was necessary to connect the customer-facing solution with Deckers Oracle platform.   -  Deckers Outdoor Corporation, based in Goleta, Ca., designs, manufactures and markets function-oriented footwear for high-performance outdoor, sports and recreational uses. Brands include Teva, UGG Australia, and Simple Shoes.
The company wanted a mobile application deployment for consumers that wou...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/How-Deckers-Used-a-Mobile-Application-to-Build-Customer-Traffic-872531/?kc=rss</guid>
</item>
<item><title>Seattle Children's Hospital's Latest IT Project Meets with Universal Acceptance</title>
<pubDate>Mon, 26 Sep 2011 19:52:08 -0400</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/Seattle-Childrens-Hospitals-Latest-IT-Project-Meets-with-Universal-Acceptance-514905/?kc=rss</link>
<description><![CDATA[The hospital wanted an infrastructure that would allow staff to access any computer and pull up their own desktops within seconds, securely and reliably. It ended up adopting a centralized virtual desktop infrastructure (VDI) with zero-client desktop devices that are designed to replace PCs.   -  In the fast-paced world of hospitals, even the opportunity to cut just a couple of minutes per person per day on repetitive tasks can add up to thousands of hours of time savings
At Seattle Children's Hospital, which has 4,760 employees across eight sites, an IT employee noticed that it was routine...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/Seattle-Childrens-Hospitals-Latest-IT-Project-Meets-with-Universal-Acceptance-514905/?kc=rss</guid>
</item>
<item><title>Lender Processing Services Company Turns to the Cloud for Uptime Assurances</title>
<pubDate>Thu, 15 Sep 2011 18:28:06 -0400</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/Lender-Processing-Services-Company-Turns-to-the-Cloud-for-Uptime-Assurances-340079/?kc=rss</link>
<description><![CDATA[LPS Default Title &amp; Closing, a division of Lender Processing Services (LPS), expedites the default title and closing process for clients around the clock and around the world. Because it can't afford downtime with any of its applications, the company pursued a cloud-based disaster recovery solution.   -  Irvine, CA-based LPS Default Title  amp; Closing, a division of Lender Processing Services (LPS), expedites the default title and closing process for its clients. The company runs a 24/7 business and serves clients around the world. As a result, it can't afford downtime with any of its applications....]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/Lender-Processing-Services-Company-Turns-to-the-Cloud-for-Uptime-Assurances-340079/?kc=rss</guid>
</item>
<item><title>How The Christian Science Monitor Moved Email to the Cloud</title>
<pubDate>Tue, 26 Jul 2011 19:47:41 -0400</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/How-The-Christian-Science-Monitor-Moved-Email-to-the-Cloud-861268/?kc=rss</link>
<description><![CDATA[While the switch from Microsoft Exchange to Google Apps took about three hours, managing the change took longer. Certain features, like moving recurring meetings from Outlook to Google Apps, had to be transitioned by users, and some less computer-savvy staffers needed more training.   -  The First Church of Christ, Scientist, had an email problem.
The organization's IT staff was swamped with work trying to
keep its Microsoft Exchange email system up and running, and costs were
mounting. With more than 600 users at 170 branch locations in more than 80
countries -- including the P...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/How-The-Christian-Science-Monitor-Moved-Email-to-the-Cloud-861268/?kc=rss</guid>
</item>
<item><title>Business Analytics Helps Pizza Chain Manage the Dough </title>
<pubDate>Fri, 08 Jul 2011 16:34:18 -0400</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/Business-Analytics-Helps-Pizza-Chain-Manage-the-Dough-561938/?kc=rss</link>
<description><![CDATA[Papa Gino's Pizzeria, a 280-restaurant chain, needed to move beyond static spreadsheets to enable restaurant managers to make decisions on the go. A business analytics solution enables managers to harness all of the relevant performance data and then measure this data against the company's performance goals.   -  Papa Gino's Pizzeria (Boston, Mass.) has 280 restaurants in New England under the names of Papa Gino's (a pizzeria chain) and D'Angelo (a grilled sandwich shop chain).
Prior to the introduction of business analytics, the company struggled to draw intelligence from multiple sources of disparate info...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/Business-Analytics-Helps-Pizza-Chain-Manage-the-Dough-561938/?kc=rss</guid>
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<item><title>Bally Total Fitness Gets Its CRM Into Shape</title>
<pubDate>Tue, 05 Jul 2011 10:44:30 -0400</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/Bally-Total-Fitness-Gets-Its-CRM-Into-Shape-200643/?kc=rss</link>
<description><![CDATA[Bally Total Fitness CIO Guy Thier needed to find a CRM solution that would play nice with the company's 30-year-old legacy systems residing on an AS 400 server. And that was just the beginning.   -  When Bally Total Fitness began a company-wide overhaul to streamline operations, the company decided it also needed to focus on the experiences of its fitness-club membership, including how members were able to communicate with its service centers.
As a result of the CEO's visit to one of Bally's c...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/Bally-Total-Fitness-Gets-Its-CRM-Into-Shape-200643/?kc=rss</guid>
</item>
<item><title>The Multigenerational Workforce: BYOD at Unisys</title>
<pubDate>Thu, 30 Jun 2011 17:14:34 -0400</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/The-Multigenerational-Workforce-BYOD-at-Unisys-670371/?kc=rss</link>
<description><![CDATA[Unisys is developing a BYOD (bring your own device) program that accommodates workers but also protects the companys interests and security requirements. Employees can use a smartphone or tablet of their choice as long as they abide by an acceptable-use agreement.   -  The first step toward bridging the technology generation gap is recognizing that a potential problem exists. Patricia Titus, vice president and chief information security officer at Unisys, says that the company is attempting to swim with the current rather than fight it. “We felt that it was necess...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/The-Multigenerational-Workforce-BYOD-at-Unisys-670371/?kc=rss</guid>
</item>
<item><title>Apple iPhones, iPads Embraced for Napa County's Mobile Workers</title>
<pubDate>Fri, 03 Jun 2011 16:32:45 -0400</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/Apple-iPhones-iPads-Embraced-for-Napa-County-Mobile-Workers-517537/?kc=rss</link>
<description><![CDATA[Gary Coverdale, Chief Information Security Officer for Napa County, needed to meet the demands from mobile workers to use Apple iPhones and iPads on the job, while ensuring the levels of security required by the county's 26 different agencies. Find out how he did it.   -  Napa County, Calif., has 26 different agencies. For years, the county's mobile users operated in a strictly BlackBerry environment. However, growing numbers of employees were beginning to use Apple's iPhones and iPads for their personal needs, despite the fact that they were still required to contin...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/Apple-iPhones-iPads-Embraced-for-Napa-County-Mobile-Workers-517537/?kc=rss</guid>
</item>
<item><title>CIO to CFO: What I Really Need is $868,000</title>
<pubDate>Mon, 02 May 2011 14:00:54 -0400</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/CIO-to-CFO-What-I-Really-Need-is-868000-736200/?kc=rss</link>
<description><![CDATA[Trident Marketing's CIO Brandon Brown had a tough sell: He needed to convince his company's CFO to invest nearly $1 million in the company's phone infrastructure in order to save money and increase profits. Find out how his case -- and the resulting deployment -- proved him right.   -  One-hundred thousand phone numbers.
That was Trident Marketings goal when it was looking to upgrade its phone system to accommodate the companys explosive growth. The company runs high-volume call sales centers for its clients. With clients such as satellite entertainment company DirectTV, ADT and ...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/CIO-to-CFO-What-I-Really-Need-is-868000-736200/?kc=rss</guid>
</item>
<item><title>The New CIO's First Steps</title>
<pubDate>Thu, 03 Mar 2011 16:53:29 -0500</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/The-New-CIOs-First-Steps-889207/?kc=rss</link>
<description><![CDATA[Duane Anderson took on his first CIO role in mid-2009 when he joined ad agency Marquette Group and its sister agency USMotivation. His first steps? Focus on defining the present and future state of IT and strengthen governance in his organization.   -  Marquette Group in Peoria, Ill., is an advertising agency that delivers qualified, local customers to national brands by designing integrated media strategies. Its sister company, USMotivation, focuses on incentive strategies, group travel, and creative communications.
When Duane Anderson came on b...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/The-New-CIOs-First-Steps-889207/?kc=rss</guid>
</item>
<item><title>Flextronics: Keeping IT Running On 'Just Enough'</title>
<pubDate>Mon, 14 Feb 2011 11:36:54 -0500</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/Flextronics-Keeping-IT-Running-On-Just-Enough-171477/?kc=rss</link>
<description><![CDATA[Keeping your IT operations lean during periods of business growth will help prepare you for the next economic downturn. Flextronics SVP/CIO David Smoley shares his top three priorities for keeping IT running at its best during good times and bad.   -  In his role as SVP/CIO at Flextronics, David Smoley has had to work within the constraints of a business that is a leader in the application of Lean manufacturing techniques.   Rather than view that as a problem for IT, however, Smoley has embraced Lean practices in his own department.
Flextronics ...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/Flextronics-Keeping-IT-Running-On-Just-Enough-171477/?kc=rss</guid>
</item>
<item><title>BMW Manufacturing Rolls With Wireless Upgrade</title>
<pubDate>Mon, 07 Feb 2011 14:08:53 -0500</pubDate>
<link>http://www.cioinsight.com/c/a/Case-Studies/BMW-Manufacturing-Rolls-With-Wireless-Upgrade-284219/?kc=rss</link>
<description><![CDATA[The Spartanburg, S.C., automaker needed to improve communications for its 7,000 on-site workers. A combination of cellular and VoIP services -- including the deployment of 2,000 new wireless handsets -- makes it easier than ever for employees to keep in touch as they build BMW X3, X5 and X6 vehicles.   -  BMW Manufacturing Co. LLC (BMW MC) of Spartanburg, S.C., a 4 million-square-foot facility with more than 7,000 workers on-site, needed to simplify communications and converge its infrastructure technologies. Part of BMW Group's global manufacturing network, BMW MC is the exclusive manufacturing plan...]]></description>
<guid>http://www.cioinsight.com/c/a/Case-Studies/BMW-Manufacturing-Rolls-With-Wireless-Upgrade-284219/?kc=rss</guid>
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