The New Reality for Customer Engagement
21. Creating the Good Life: Applying Aristotle's Wisdom to Find Meaning and Happiness, by James O'Toole and Walter Isaacson
22. Crucial Conversations: Tools for Talking When Stakes are High, by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler and Stephen R. Covey
23. The Leadership Moment: Nine True Stories of Triumph and Disaster and Their Lessons for Us All, by Michael Useem and Warren Bennis
24. The Zen of Listening: Mindful Communications in the Age of Distractions, by Rebecca Z. Shafir
25. Synchronicity: The Inner Path of Leadership, by Joseph Jaworski (Preface), Betty Sue Flowers (Editor) and Peter M Senge
26. A Leader's Legacy, by James M. Kouzes and Barry Z. Posner
27. Two Old Women: An Alaska Legend of Betrayal, Courage and Survival, by Velma Wallis
28. The Heart Aroused: Poetry and the Preservation of the Soul in Corporate America, by David Whyte
29. Penguin State of the World Atlas, by Dan Smith
30. Speed Lead: Faster, Simpler Ways to Manage People, Projects and Teams in Complex Companies, by Kevan Hall
31. The Pearl, by John Steinbeck
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