The Apple Experience: The Secrets of Delivering Insanely Great Customer ServiceBy Carmine GalloMcGraw-Hill Professional/Available April 2012An in-depth look at Apple's unparalleled retail success demonstrates to drive growth.
Spring is the season for renewal. So what better way to recharge your batteries, extend your professional knowledge and even learn a new management trick or two than reading a good book? The titles profiled here can help sharpen your negotiating skills, take a more global view of business and re-think traditional career paths. On a more whimsical note, one author examines the science behind luck. Another reveals how to transform customers into evangelists. Apple gets a nod on our list, with a tome focusing on the company's legendary customer service. Please note that publishing dates are subject to change. To find out more about these books, please refer to the individual publisher's Web site or online retailers.
Dennis McCafferty is a freelance writer for Baseline Magazine.
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